Naomi Rich
Huntsville,Alabama
Summary
Administrative position to support the growth and profitability of a thriving organization that provides challenge, encourages advancement, and rewards achievement with the opportunity to utilize my passion, experience, skills, and proven abilities.
Detailed oriented and self-motivated positive professional, pursuing a Bachelor of Science Degree in Health Services Management with seven years experience in: Administrative Services, Health Care, Admissions, Training, Patient Records, and Cashiering. Pleasant, out-going personality with great speaking and writing abilities; along with superb interpersonal skills. Excellent relationship builder, with the natural ability to learn quickly through listening and asking questions. Outstanding team player. Great hands-on trainer and mentor. Effective in fast-paced environments with the ability to work independently and productively with minimal supervision. Excellent organizational and time management skills. Ability to work and interact with all levels of personnel to achieve established objectives.
Overview
25
25
years of professional experience
Work History
School Bus Driver/Driver Trainer
First Group Services
Huntsville, Al
01.2022 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
School Bus Driver
Apple Bus
Huntsville Al
06.2017 - 01.2022
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
School Bus Driver Trainer
Apple Bus
Huntsville Al
05.2021 - 05.2021
- Established clear expectations for driver conduct with detailed codes of ethics that encouraged professionalism at all times.
- Increased driver retention with thorough orientation programs for new hires, emphasizing company culture and expectations.
- Boosted morale with regular recognition of exceptional performance among trainees, fostering a positive learning environment.
- Streamlined the training process by developing efficient scheduling systems to accommodate multiple training groups simultaneously.
- Improved trainee performance by providing constructive feedback and personalized coaching during practice drives.
- Enhanced driver safety by conducting comprehensive training sessions on defensive driving techniques and emergency procedures.
- Encouraged a supportive learning environment with open lines of communication between trainers and trainees, fostering trust and mutual respect.
- Ensured timely completion of certification requirements for all drivers through diligent tracking mechanisms, minimizing potential disruptions to service delivery.
School Bus Driver
Durham School Services
Huntsville, Al
08.2015 - 06.2017
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
Tax Professional
H&R Block
Huntsville, AL
01.2009 - 05.2016
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
Cashier
Home Depot
Huntsville, AL
01.2010 - 01.2012
Customer Service Manager
TaxServe
Huntsville, AL
01.2010 - 01.2010
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Agent Assistant
Ivory Reedus
Huntsville, AL
01.2008 - 01.2009
- Delivered exceptional customer service while handling inquiries from prospective buyers or sellers.
- Improved office organization by managing agent schedules, appointments, and travel arrangements.
- Contributed to agency growth by conducting market research and creating competitive analysis reports for agents'' use in developing strategies.
- Promoted listings effectively through coordination of marketing initiatives including open houses or virtual tours.
Agent
New York Life Insurance
Huntsville, AL
01.2008 - 01.2008
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Registration Representative
Huntsville Hospital
Huntsville, AL
01.2007 - 01.2008
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
Customer Service Specialist/Receptionist/Cashier
Central North Alabama Health Services, Inc.
Huntsville, AL
01.2004 - 01.2007
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Records Clerk
Dr. Elizabeth Hardin
Huntsville, AL
01.2002 - 01.2004
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Generated reports from database systems to track records.
- Transferred inactive records to storage to free up space and preserve history.
- Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
- Followed established policies and procedures to maintain compliance with regulations.
Records Clerk
City of Huntsville
Huntsville, AL
01.2000 - 01.2002
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Generated reports from database systems to track records.
- Transferred inactive records to storage to free up space and preserve history.
Education
Bachelor's Of Science - Global Business Management
Troy University
Troy, ALPursuing Bachelors Of Science - Health Services Management
VIRGINIA COLLEGE
Huntsville, Alabama12.2007
Certificate in Office Systems Management -
DRAKE STATE TECHNICAL COLLEGE
Huntsville, Alabama01.2000
Skills
- Windows NT
- Windows ME
- Windows
- Windows XP
- Word
- Excel
- QuickBooks
- Access
- Adobe Acrobat
- Adobe Photo Shop
- AS 400
- Windows Server Systems
- Outlook
- Internet
- Lotus Notes
- Type 45 wpm
Affiliations
- Virginia College, Dean's List, 2006 - 2007
- Drake State Technical College, Dean's List, 1998 - 2000
Timeline
School Bus Driver/Driver Trainer
First Group Services
01.2022 - Current
School Bus Driver Trainer
Apple Bus
05.2021 - 05.2021
School Bus Driver
Apple Bus
06.2017 - 01.2022
School Bus Driver
Durham School Services
08.2015 - 06.2017
Cashier
Home Depot
01.2010 - 01.2012
Customer Service Manager
TaxServe
01.2010 - 01.2010
Tax Professional
H&R Block
01.2009 - 05.2016
Agent Assistant
Ivory Reedus
01.2008 - 01.2009
Agent
New York Life Insurance
01.2008 - 01.2008
Registration Representative
Huntsville Hospital
01.2007 - 01.2008
Customer Service Specialist/Receptionist/Cashier
Central North Alabama Health Services, Inc.
01.2004 - 01.2007
Records Clerk
Dr. Elizabeth Hardin
01.2002 - 01.2004
Records Clerk
City of Huntsville
01.2000 - 01.2002
Certificate in Office Systems Management -
DRAKE STATE TECHNICAL COLLEGE
Bachelor's Of Science - Global Business Management
Troy University
Pursuing Bachelors Of Science - Health Services Management
VIRGINIA COLLEGE