Summary
Overview
Work History
Education
Skills
Timeline
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Naomi Riley

Douglasville

Summary

Detail-oriented professional with strong customer service skills and a proven track record in operational efficiency. Skilled in problem-solving, team collaboration, and strategic planning to enhance service quality and drive customer satisfaction.

Overview

5
5
years of professional experience

Work History

Office Travel Lead

Bailey's Medical Equipment and Supplies
Douglasville
09.2020 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Vice President of Operations

Bailey's Medical Equipment and Supplies
Douglasville
12.2022 - 10.2023
  • Oversaw daily operations to enhance efficiency and service quality.
  • Developed operational strategies to align with corporate objectives and market trends.
  • Implemented process improvements to streamline workflows and reduce delays.
  • Coordinated training programs to enhance staff skills and operational knowledge.
  • Collaborated with senior management on strategic planning initiatives for growth.
  • Oversaw the development and implementation of policies and procedures related to operational activities.

Education

Some College (No Degree) -

Goodwin University
East Hartford, CT

High School Diploma -

Windsor High School
Windsor, CT
06-2004

Skills

  • Operational strategy
  • Process improvement
  • Policy development
  • Project coordination
  • Training implementation
  • Customer relationship management
  • Team collaboration
  • Effective communication
  • Time management
  • Leadership skills
  • Problem solving
  • Conflict resolution

Timeline

Vice President of Operations

Bailey's Medical Equipment and Supplies
12.2022 - 10.2023

Office Travel Lead

Bailey's Medical Equipment and Supplies
09.2020 - Current

Some College (No Degree) -

Goodwin University

High School Diploma -

Windsor High School

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Naomi Riley