Naomi Rivera
Montgomery,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Guest Coordinator
Baptist Medical Center South
10.2023 - Current
- Provide passes for anyone visiting patients
- Confirm patients are allowed visitors before sending them back
- Follow shut-down protocol to protect patients
Staffing Specialist/Payroll Manager
Match Staffing
01.2022 - 06.2023
- Processed and interviewed potential employees for job placement
- Established and maintained client relationships
- Data Entry
- Processed Payroll and Invoiced Clients
- Completed and Uploaded Reports
- Helped with secretarial duties as needed
Personal Care Advocate
Alorica/Express Scripts
06.2021 - 12.2021
- Work from home answering high volume inbound calls
- Protected patient information according to HIPPA laws
- Explained pharmacy benefits to patients
- Processed refill and renewal prescriptions
- Sent new prescription requests to dr's
- Started prior authorizations
- Helped pharmacies process claims
- Helped resolve denied claims issues
- Resolved account and billing issues
- Updated patient information
Store Manager
Graffitis pizza joint
06.2020 - 06.2021
- Opened and closed store
- Counted tills
- Counted and managed inventory
- Supervised employees
- Resolved customer and employee complaints
- Ensured a safe and clean working environment
- Work Study Student
Work Study Student
Wallace Community College
08.2019 - 05.2020
- Gave campus tours
- Answered and directed phone calls
- Used general office equipment such as printer and computer
- Mailed acceptance letters
- General office duties such as filing, organizing, replenishing papers and brochures
Customer Service Representative
Walmart
10.2017 - 11.2018
- Answered customer questions and concerns via in person and by phone
- Processed all sales transactions accurately
- Processed money transactions including sending and receiving money, bill payments, returns and exchanges
- Verified customer information when sending and receiving money
Education
Diploma -
Sierra High School
Colorado Springs, COSkills
- CASH HANDLING (5 years)
- Serving Experience
- Cashiering
- Time Management
- Customer service
- Store Management Experience
- Receptionist (1 year)
- HIPAA
- Data Entry
- Recruiting
Timeline
Guest Coordinator
Baptist Medical Center South
10.2023 - Current
Staffing Specialist/Payroll Manager
Match Staffing
01.2022 - 06.2023
Personal Care Advocate
Alorica/Express Scripts
06.2021 - 12.2021
Store Manager
Graffitis pizza joint
06.2020 - 06.2021
Work Study Student
Wallace Community College
08.2019 - 05.2020
Customer Service Representative
Walmart
10.2017 - 11.2018
Diploma -
Sierra High School
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