Naomi Rivera
Chicago,IL
Summary
A dedicated professional with 10+ years combined experience in customer service, administrative, clerical and advanced software skills. Seeking to contribute my experience in Administration. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
19
19
years of professional experience
Work History
Administrative Assistant - Pediatrics Neonatology
Rush university medical center
Chicago, USA
05.2019 - Current
- Provides advanced support to the director in managing the operational activities of the Department of Pediatrics Division of Neonatology
- Uses pattern of orderly, efficient communication and a high degree of initiative and independent judgment to relieve management of administrative detail
- Plans, schedules, and creates correspondence
- Oversees maintenance and accurate database entry
- Manages multiple calendars requiring extensive attention to detail and the ability to make decisions regarding appointment priorities; organizes schedules and prepares meetings
- Created travel arrangements for senior managers according to their requirements.
- Processed invoices for payment using accounting software applications.
Access Center Specialist
Rush university medical center
Chicago, USA
03.2013 - 05.2019
- Schedule and maintain appointments electronically according to schedule templates and wait lists
- Register patient demographics, enter and verify private insurances
- General administrative and clerical support, prepare letters and documents, take and relay messages for doctors and nurses
Customer Service representative
fifth third bank
Chicago, USA
03.2012 - 03.2013
- Banking, financial data entry, customer service, balancing large budget of organization, reviewing of monthly reports
Adminstrative and finance department
victory outreach
San Bernardino, USA
01.2006 - 01.2011
- Record cash and credit card expenses, issue refunds, checks, and receive payments
- Financial data entry
- Maintain electronic appointments
Education
High School -
Skills
- Bilingual in Spanish
- Microsoft
- Excel
- Word
- Multi-tasking
- Problem solving
- Independent work
- Multi-cultural setting
- Confidentiality
- Communication skills
- Organizational skills
- Invoice Processing
- Workflow Optimization
- Office Administration
- Calendar Management
- Quality Assurance
References
- Zoriada Lopez, 773-875-9444, Clinic Coordinator
- Jennifer Nowak, 312-942-5660, Operations Manager Plastic and Reconstructive Surgery
Languages
Spanish
Professional
Timeline
Administrative Assistant - Pediatrics Neonatology
Rush university medical center
05.2019 - Current
Access Center Specialist
Rush university medical center
03.2013 - 05.2019
Customer Service representative
fifth third bank
03.2012 - 03.2013
Adminstrative and finance department
victory outreach
01.2006 - 01.2011
High School -
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