NAOMI RIVERA

• Support the visitor management plan that contributes to a safe and secure environment for patients, visitors and staff
• Identify visitors and issue visitor badges through the Visitor Badge software
• Assist guests with inquiries, directions and initial questions regarding the facility or services
• Monitor the assigned area and refer to security any visitors non-compliance with the visitor badge process

Administrative Assistant

• Assisted recruitment processes, including job postings, screening candidates, scheduling interviews, background checks, I-9 verification, and drug screening
• Provided general HR administrative support, including generating reports, data entry, filing, and maintaining employee records
• Completed weekly payroll, including time tracking, data entry, bank submission and addressing payroll-related inquiries
• Input and responded to mandated child support, wage deductions and health benefits

Recruiter

• Responsible for full cycle recruiting for regular, limited service, and temporary positions
• Partnered with clients to determine staffing needs, identify qualified candidates, arrange interviews, make hiring selections, and extend job offers
• Processed required paperwork for employee transfers, changes in job classification, salary increases, and other related employment matters
• Obtained and reviewed reports such as time and attendance, new hire, and turnover reports

Payroll Manager

• Verified work hours, wage deductions, profit and loss statements, and bank submissions
• Supported sales process by creating, processing, and following up with invoices
• Managed unemployment claims and responses

• Handled inbound customer service phone inquiries from members, providers, physicians and internal and external clients
• Assisted members in understanding and maximizing the use of their pharmacy distribution program
• Partnered with other operational departments to research and resolve mail order and claims issues
• Input prescription refills, resolved billing issues, verified and maintained account information

• Supervised and lead a team of employees, including hiring, training, scheduling, and performance management
• Oversaw daily operations, including opening and closing procedures, food preparation, cooking, and serving
• Maintained high food quality, cleanliness, and sanitation standards to meet health and safety regulations and company policies
• Monitored and controlled inventory levels, ensuring proper stock rotation, making supply orders, and minimizing waste to optimize cost efficiency

• Assisted customers with product inquiries, returns, and complaints
• Managed cash transactions including processing refunds, sending and receiving money, bill payments and card loading
• Performed cashier duties as needed during peak times