Summary
Overview
Work History
Education
Skills
Open To Remote Work
Timeline
Generic

NAOMI RIVERA

Orlando,FL

Summary

Customer support and client coordination professional with 8+ years of experience managing high-volume interactions, resolving concerns, and maintaining strong satisfaction ratings. Strong communicator across phone, email, and in-person environments with strengths in organization, scheduling, and de-escalation.

Overview

8
8
years of professional experience

Work History

Freelance Client Services & Project Coordination

Self-Employed
01.2025 - Current
  • Managed ongoing client communication and scheduling coordination
  • Handled service questions and issue resolution
  • Maintained repeat clients through responsiveness and reliability
  • Tracked timelines and delivery expectations
  • Organized multiple client projects simultaneously
  • Maintained professional written communication

Food Runner / Server

Hilton Orlando
Orlando, USA
01.2024 - 01.2025
  • Handled high-volume guest interactions with speed and accuracy
  • Coordinated across departments to complete service requests
  • Processed detailed orders using POS system
  • Upsold menu items and add-ons
  • Resolved guest concerns professionally
  • Supported multiple service roles during peak shifts

Lead Photographer

Old Town Portrait Gallery
01.2021 - 01.2024
  • Managed consultations, bookings, and follow-ups
  • Trained 4 junior team members
  • Maintained 96% satisfaction rating
  • Handled scheduling and delivery deadlines
  • Resolved customer concerns and expectations
  • Built repeat client relationships

Marketing Ambassador

Holiday Network Group
01.2018 - 01.2020
  • Qualified leads and scheduled appointments
  • Educated customers and handled objections
  • Represented company brand at events
  • Engaged guests and built rapport
  • Supported sales team conversion process
  • Provided accurate information and assistance

Education

High School Diploma -

Osceola High School
01.2018

Skills

  • Customer Support
  • Email Communication
  • Chat Communication
  • Scheduling
  • Coordination
  • Service Recovery
  • CRM
  • Documentation
  • Order Processing
  • Conflict Resolution
  • Client Retention
  • Administrative Support
  • Multitasking
  • Time Management
  • Upselling

Open To Remote Work

True

Timeline

Freelance Client Services & Project Coordination

Self-Employed
01.2025 - Current

Food Runner / Server

Hilton Orlando
01.2024 - 01.2025

Lead Photographer

Old Town Portrait Gallery
01.2021 - 01.2024

Marketing Ambassador

Holiday Network Group
01.2018 - 01.2020

High School Diploma -

Osceola High School

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NAOMI RIVERA