Naomi Robayo Mendoza
Denver,CO
Summary
Proactive, optimistic spirit and above all of perform the functions with purpose, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Manager
SUBWAY®Restaurants
06.2022 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Administrative Assistant
Providence School
06.2021 - 06.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Transcribed and organized information to assist in preparing speeches and presentations.
Receptionist
Fireside Inn Hotel
03.2021 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Crew Trainer
Chipotle Restaurant
03.2021 - 06.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Administrative Secretary
Providence School
06.2019 - 02.2021
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated records and files to maintain document compliance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted coworkers and staff members with special tasks on daily basis.
Assistant Manager
Dumser's Dairyland Restaurant
03.2019 - 05.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Receptionist
Kemberly Hotel
08.2016 - 02.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
Education
High School Diploma -
Tnte Hugo Ortiz
Ecuador -Gye03.2016
Bachelor of Hotel And Turism -
FACSO University
Ecuador - Gye04.2022
Licenciatura - Hoteleria y Turismo
Skills
- Fire Safety Regulations
- Intellectual Property Law
- Train Employees
- Verbal and Written Communication
- Mail Management
- CRM Software
- Schedule Management
- Microsoft Project
- Microsoft Access
- Payment Distribution
- Microsoft Windows
References
Phil Lingo (Subway District Manager)
Phone number: +1 (720) 454 5528
Email: philliplingo@gmail.com
Irina Paladines Mendoza (School's director)
Phone number: +34676 618525
Email: iripaladines@gmail.com
Amber Cyr (Chiptle Manager)
Phone number: +1 (207) 735- 8222
Email: me.1749.westbrook@chipotle.com
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Manager
SUBWAY®Restaurants
06.2022 - 06.2023
Administrative Assistant
Providence School
06.2021 - 06.2022
Receptionist
Fireside Inn Hotel
03.2021 - 06.2021
Crew Trainer
Chipotle Restaurant
03.2021 - 06.2021
Administrative Secretary
Providence School
06.2019 - 02.2021
Assistant Manager
Dumser's Dairyland Restaurant
03.2019 - 05.2019
Receptionist
Kemberly Hotel
08.2016 - 02.2019
High School Diploma -
Tnte Hugo Ortiz
Bachelor of Hotel And Turism -
FACSO University
Licenciatura - Hoteleria y Turismo
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