Naomi Robinson
Spring,TX
Summary
Dynamic Social Media expert with over 5 years engaging with consumers and online communities through relevant conversations, content and experiences. Conceives ideas, builds connections and executes initiatives from latest technologies and platforms. Expert in bringing innovation and delivering social media excellence.
Overview
13
13
years of professional experience
Work History
Director of Music and Worship
The Encounter Global Headquarters
04.2020 - Current
- Prepared, coordinated and distributed information about yearly schedule of activities and classes.
- Built, managed a team of up to 20
- Directed and curate programs, and services
- Analyzed revenue and program cost data to determine budget priorities.
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Responded to inquiries and engaged with followers to build community and support customer engagement.
- Strategized and developed video content for client's website and social media publications.
Customer Service Specialist
SITEL Worldwide
01.2021 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales
Lead Kitchen Supervisor
OTG Management Inc.
11.2017 - 03.2020
- Monitored food preparation, production, and plating for quality control.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Monitored food inventory and supplies to prevent waste.
- Controlled food costs and managed inventory.
- supervised up to 30 employees
Activities Coordinator
All Gods Children Daycare
06.2010 - 03.2017
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Maintained and ordered supplies for activities.
- Assigned schedules and specific tasks to workers for optimal coverage.
- Trained workers in service policies, safety requirements and specifics of activities.
Education
High School Diploma -
Klein Forest High School
Houston, TX06.2005
Skills
- Mission Coordination
- Reading Comprehension
- Biblical Stewardship
- Complex Problem-Solving
- Project Deadlines
- I Movie editors
- Communication and Presentation
- Social Media Digital Marketing
- Media Coverage
Timeline
Customer Service Specialist
SITEL Worldwide
01.2021 - 04.2022
Director of Music and Worship
The Encounter Global Headquarters
04.2020 - Current
Lead Kitchen Supervisor
OTG Management Inc.
11.2017 - 03.2020
Activities Coordinator
All Gods Children Daycare
06.2010 - 03.2017
High School Diploma -
Klein Forest High School
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