Hi, I’m
Naomi Rodick
Cowarts,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
10
years of professional experience
1
Certification
Work History
Golden Flake Snack Foods, Birmingham, AL
Wearhouse Assistant
09.2020 - 12.2021
Job overview
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Little Shop Of Vapors , Ashford, AL
Owner
08.2015 - 01.2018
Job overview
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Provided superior customer service to promote satisfaction, brand loyalty and consistent revenue increases
Automotive Experts , Metairie, LA
Sales Consultant
08.2010 - 03.2014
Job overview
- Provided sales and customer service assistance to walk-in traffic
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
Barefoot Designs , Trussville, AL
Owner
10.2005 - 07.2008
Job overview
- Managed administrative logistics of events planning, event booking and event promotions.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
Jefferson State Community College , Birmingham, AL
Continuing Education Certificate from Customer Service/Call Center
2004
William Penn University , Oskaloosa, IA
Associate Of Business Administration from Business Management
2002
Skills
- Customer Account Management
- Strong Analytical and Problem-Solving Skills
- POS Systems and Ordering Platforms
- Customer Data Confidentiality
- Strong Service Mindset
- Effective Communicator and Public Speaker
- MS Office Proficient
- Livechat Messaging
- Patient and Empathetic
- Team-Oriented and Cooperative
- Conflict Mediation Abilities
- Suggestive Selling
- Proactive Self-Starter
- Call Documentation
- Data Entry and Maintenance
- Call Volume and Quality Metrics
- Ability to Work Independently
- Inbound and Outbound Calling
Certification
- Area of certification Customer Service/ Call Center
Microsoft Office
Microsoft Office 2000
Timeline
Wearhouse Assistant
Golden Flake Snack Foods
09.2020 - 12.2021
Owner
Little Shop Of Vapors
08.2015 - 01.2018
Sales Consultant
Automotive Experts
08.2010 - 03.2014
Owner
Barefoot Designs
10.2005 - 07.2008
Jefferson State Community College
Continuing Education Certificate from Customer Service/Call Center
William Penn University
Associate Of Business Administration from Business Management
- Area of certification Customer Service/ Call Center
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