Naomi Rodick
Golden Flake Snack Foods
Cowarts,AL
10
years of professional experience
1
Certification
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Work History
Wearhouse Assistant
1 Year 3 Months- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Owner
2 Years 5 Months- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Provided superior customer service to promote satisfaction, brand loyalty and consistent revenue increases
Sales Consultant
3 Years 7 Months- Provided sales and customer service assistance to walk-in traffic
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
Owner
2 Years 9 Months- Managed administrative logistics of events planning, event booking and event promotions.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
Continuing Education Certificate - Customer Service/Call Center
Associate Of Business Administration - Business Management
Skills
Customer Account Management
Strong Analytical and Problem-Solving Skills
POS Systems and Ordering Platforms
Customer Data Confidentiality
Strong Service Mindset
Effective Communicator and Public Speaker
MS Office Proficient
Livechat Messaging
Patient and Empathetic
Team-Oriented and Cooperative
Conflict Mediation Abilities
Suggestive Selling
Proactive Self-Starter
Call Documentation
Data Entry and Maintenance
Call Volume and Quality Metrics
Ability to Work Independently
Inbound and Outbound Calling
Issue and Complaint Resolution
Customer Retention Strategies
Online Chat
Management Abilities
Certification
- Area of certification Customer Service/ Call Center
Microsoft Office
Microsoft Office 2000
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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"The person who says it cannot be done should not interrupt the person who is doing it."
Chinese proverb
Timeline
Wearhouse Assistant
Golden Flake Snack Foods
09.2020 - 12.2021Read More
Owner
Little Shop Of Vapors
08.2015 - 01.2018Read More
Sales Consultant
Automotive Experts
08.2010 - 03.2014Read More
Owner
Barefoot Designs
10.2005 - 07.2008Read More
Jefferson State Community College
Continuing Education Certificate from Customer Service/Call Center
Read More
William Penn University
Associate Of Business Administration from Business Management
Read More