Summary
Overview
Work History
Education
Skills
Timeline
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Naomi Rodriguez

Ft. Pierce,FL

Summary

Seasoned Manager with a proven track record at Chipotle, adept in enhancing customer satisfaction and team performance. Skilled in organization and communication, I excel in multitasking and fostering a culture of collaboration. My leadership has driven improvements in service delivery and business performance, demonstrating a strong commitment to achieving company goals and employee development.

Overview

4
4
years of professional experience

Work History

Manager

Chipotle
01.2022 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Cashier

Winn Dixie Supermarket
11.2020 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.

Education

Certification - Veteran Technician

Penn Foster Career School
Scranton, PA

High School Diploma -

Florida Virtual School Flex 9-12
Orlando, FL
06.2024

Skills

Organization skills

Team work

Multi-tasking

Customer service

Communication

Timeline

Manager

Chipotle
01.2022 - Current

Cashier

Winn Dixie Supermarket
11.2020 - 01.2023

Certification - Veteran Technician

Penn Foster Career School

High School Diploma -

Florida Virtual School Flex 9-12

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Naomi Rodriguez