Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Naomi Rodriguez

Euless,TX

Summary

Knowledgeable in hosting and customer service, Skilled in training and mentoring new team members to ensure seamless operations. Demonstrated ability to improve service standards and enhance guest experiences. Proven track record of utilizing communication and organizational skills effectively. Offering welcoming demeanor and excellent communication skills, with eagerness to learn and grow in fast-paced environment. Contributes ability to quickly understand and implement training materials while maintaining positive atmosphere. Ready to use and develop organizational and interpersonal skills. Upbeat and personable, with talent for creating welcoming environments and ensuring guest satisfaction. Possesses strong communication and organizational skills, adept at managing reservations and coordinating with team members. Proven ability to enhance guest experiences and foster positive relationships.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Hostess Trainer

Buffalo Wild Wings
03.2024 - Current
  • Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
  • Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
  • Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
  • Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
  • Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
  • Facilitated seamless transitions between shifts by effectively communicating pertinent information regarding reservations and special requests with incoming staff members.

Sales Floor Associate

Aerie By American Eagle
05.2023 - 03.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
  • Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
  • Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.

Education

Abeka Academy
Euless, Tx

Skills

  • Exceptional communication
  • Guest relations
  • Task delegation
  • Table assignment
  • Strong leadership
  • Teamwork
  • Customer service
  • Problem-solving
  • Attention to detail

Certification

  • Certified Professional in Food Safety (CP-FS) - National Environmental Health Association.

Timeline

Hostess Trainer

Buffalo Wild Wings
03.2024 - Current

Sales Floor Associate

Aerie By American Eagle
05.2023 - 03.2024

Abeka Academy

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Naomi Rodriguez