Naomi Rollins
La'ie,Hawaii
Overview
2
2
years of professional experience
Work History
Bistro Server / Barista
Marriott
La'ie, Hawai'i
10.2024 - Current
- Delivered professional service in a fast-paced, high-pressure environment
- Practiced emotional regulation and conflict de-escalation with guests
- Communicated clearly with diverse clientele, including international visitors
Mediation Practitioner & Facilitator
Brigham Young University-Hawai'i
08.2025 - Current
- Executed 30+ hours of structured mediation practice in applied conflict scenarios, enhancing resolution skills in real-world settings
- Facilitated 15+ hours of mediation instruction, mentoring peers on process design, active listening, and de-escalation techniques to improve their mediation effectiveness
- Maintained neutrality and confidentiality while facilitating discussions in diverse conflict settings
Restorative Justice Researcher - O'ahu Reentry Study
Brigham Young University-Hawai'i
08.2025 - 12.2025
- Analyzed reentry programs for formerly incarcerated individuals on O'ahu to identify strengths and weaknesses
- Evaluated state-led versus community-based reintegration initiatives on O'ahu to inform best practices
Research Team Member
Brigham Young University-Hawai'i & Hawai'i Friends of Restorative Justice
01.2026 - Current
- Conducting primary data collection on suspension and expulsion rates across Hawai'i secondary schools
- Collaborated on restorative justice research projects with diverse community stakeholders.
- Analyzed qualitative data to identify themes and insights for program development.
Cashier
Hapa's Sushi & Poke
La'ie, Hawai'i
06.2024 - 11.2024
- Handled cash transactions accurately during peak service hours.
- Operated point-of-sale systems efficiently to process orders.
- Assisted customers with menu selections and answered their inquiries.
- Established rapport with customers to enhance service experience
- Coordinated multiple tasks while ensuring accuracy and quality
Domestic Violence Shelter Advocate
The Refuge Utah
Provo, Utah
10.2023 - 04.2024
- Conducted individualized risk assessments and developed safety plans with survivors
- Responded to 24-hour crisis hotline calls, conducted risk assessments, and provided tailored resource referrals to empower survivors
- Supported residents and their children in a confidential, trauma-informed environment
- Assisted with shelter operations, ensuring safety and upholding professionalism and ethical standards to support a secure environment
Education
Bachelor of Arts - Intercultural Peace Building, Psychology, Social Work
Brigham Young University Hawai'i
La'ie, HI06-2026
Undergraduate Coursework -
Utah Valley University
Orem, UTSkills
- Crisis intervention
- Risk assessment
- Survivor-centered advocacy
- Safety planning
- Trauma-informed communication
- Cross-cultural communication
- Conflict mediation
- Confidential documentation and case support
- Time management
- Leadership and team collaboration
- Professional communication
- Trust building
Leadership Experience
- Volunteer Representative, Seoul, South Korea, 2022-2023, Provided community outreach, mentorship, and educational support in a cross-cultural environment, Developed advanced interpersonal communication skills while working with diverse populations, Navigated conflict, emotional distress, and cultural barriers with professionalism and empathy
- National Hope Squad Council Member, 2020-2021, Served on a national leadership council focused on youth mental health and suicide prevention, Collaborated with peers and advisors to develop prevention initiatives and peer-support strategies
Languages
English
Native/ Bilingual
Korean
Professional
Mandarin
Limited
Cantonese
Elementary
Timeline
Research Team Member
Brigham Young University-Hawai'i & Hawai'i Friends of Restorative Justice
01.2026 - Current
Mediation Practitioner & Facilitator
Brigham Young University-Hawai'i
08.2025 - Current
Restorative Justice Researcher - O'ahu Reentry Study
Brigham Young University-Hawai'i
08.2025 - 12.2025
Bistro Server / Barista
Marriott
10.2024 - Current
Cashier
Hapa's Sushi & Poke
06.2024 - 11.2024
Domestic Violence Shelter Advocate
The Refuge Utah
10.2023 - 04.2024
Bachelor of Arts - Intercultural Peace Building, Psychology, Social Work
Brigham Young University Hawai'i
Undergraduate Coursework -
Utah Valley University