Naomi Romero
Phoenix,AZ
Summary
Savvy expert experienced in troubleshooting Apple hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
8
8
years of professional experience
Work History
Technical Expert
Apple
06.2019 - Current
- Responded to customer inquiries and provided technical assistance in person.
- Diagnosed and troubleshot hardware, software issues.
- Certified to repair iOS devices.
- Ability to listen and provide feedback and mentorship to others.
- Can identify patterns based upon prior troubleshooting experience to diagnose symptoms and causes.
- Have excellent verbal and written communication skills with the ability to tailor communication style to different audiences.
- Strong social skills and experience navigating customer service issues with empathy.
- Broke down and evaluated user problems, using diagnostics, personal expertise, and probing questions.
- Strong instinct to act quickly and are motivated to do what’s best for the customer and Apple, often anticipating and adjusting for problems and roadblocks.
- Experience working in a dynamic, fast-paced environment and can make decisions quickly, sometimes under tight deadlines.
Sales Manager
Free People
04.2018 - 05.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built relationships with customers and community to establish long-term business growth.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
BBA - Accounting
University of Houston - Downtown
Houston, TX12.2019
Skills
- Product Improvement
- Load and Stress Testing
- Employee Computer Support
- Technical Presentations
- Customer Satisfaction
Languages
Spanish
Native or Bilingual
Hobbies
Foster Animals
Timeline
Technical Expert
Apple
06.2019 - Current
Sales Manager
Free People
04.2018 - 05.2019
BBA - Accounting
University of Houston - Downtown