Naomi Sano
Baltimore,MD
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Amazon
Baltimore , MD
06.2016 - Current
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Prepared and checked outbound shipments for accuracy.
- Shipped material and performed boxing, packing, labeling and preparation of related documents
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets
Substance Abuse Counselor Intern
Redeem Healthcare Medical System
Baltimore, MD
08.2020 - 01.2022
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Developed individual treatment goals based on history and diagnosis.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Led supportive group discussions and education sessions with alcohol and drug users and families
Customer Service Representative
Walmart
Baltimore , MD
11.2013 - 06.2014
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer adjustments to maintain financial accounts.
- Recorded account information to open new customer accounts.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Cross-trained and backed up other customer service managers
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
Education
Bachelor of Science - Psychology
Coppin State University
Baltimore, MD05.2022
High School Diploma -
Western High School
Baltimore, MD06.2016
Skills
- Attention to Detail
- Motivated Team Player
- Microsoft Office
- Verbal and Written Communication
- Payment Processing
- Data Entry and Database Skills
- Customer Relationships
- Decision Making
- Data Entry and Maintenance
- Clinical assessment
- Individual counseling
- Goal Setting
- Crisis Intervention
- Clinical Documentation
- First Aid/CPR
- Problem-Solving
Certification
- First Aid/CPR Certified
Timeline
Substance Abuse Counselor Intern
Redeem Healthcare Medical System
08.2020 - 01.2022
Warehouse Associate
Amazon
06.2016 - Current
Customer Service Representative
Walmart
11.2013 - 06.2014
Bachelor of Science - Psychology
Coppin State University
High School Diploma -
Western High School
Similar Profiles
Veronica MahilumVeronica Mahilum
Warehouse Associate Team at AmazonWarehouse Associate Team at Amazon
Santiago EspinozaSantiago Espinoza
Warehouse Worker at AmazonWarehouse Worker at Amazon
Sultan shah AliSultan shah Ali
Delivery driver at AmazonDelivery driver at Amazon
David SanchezDavid Sanchez
Delivery Station Associate at AmazonDelivery Station Associate at Amazon
Aaron BlankenshipAaron Blankenship
8th Grade Social Studies Teacher at Baltimore City Schools8th Grade Social Studies Teacher at Baltimore City Schools