Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naomi Sano

Baltimore,MD

Summary

Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. Expert with word processing, database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Human Resources Assistant

Amazon
Baltimore , MD
12.2017 - Current
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Administered compensation, benefits and performance management systems and safety and recreation programs.
  • Assisted with on-boarding process of new hires.
  • Helped employees register for benefits programs using online portals.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Assigned work activities for staff related to employment, compensation, labor relations and employee relations.
  • Prepared monthly termination lists to be added to permanent records.

Front Desk Receptionist

Redeem Healthcare Medical System
Baltimore, MD
12.2020 - 03.2021
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Prepared weekly employee work schedules for team members.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Explained details regarding property to acclimate patrons to resort environment.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Warehouse Associate

Amazon
Baltimore , MD
06.2016 - 12.2017
  • Wrapped pallets in shrink wrap prior to loading.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Confirmed accuracy, quality and quantity of materials received and listed on BOL.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Operated forklifts to transfer inventory to and from target destinations.
  • Checked packages and merchandise for damage and notified vendors.
  • Worked safely around moving machinery.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.

Customer Service Representative

Walmart
Baltimore , MD
07.2014 - 06.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Provided information regarding charge accounts and loyalty programs.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Education

Bachelor of Science - Applied Psychology

Coppin State University
Baltimore, MD
05.2022

High School Diploma -

Western High School
Baltimore, MD
05.2016

Skills

  • Processing Personnel Records Compilation
  • Relationship Building
  • Staffing Documentation Maintenance
  • Generating Reports
  • Onboarding and Training
  • Verbal and Written Communication
  • Personnel Reports Preparation
  • Information Sourcing
  • Employee Data Record Keeping
  • Critical Thinking
  • Work Planning and Organization
  • Problem Solving
  • Personnel Documentation Verification

Timeline

Front Desk Receptionist

Redeem Healthcare Medical System
12.2020 - 03.2021

Human Resources Assistant

Amazon
12.2017 - Current

Warehouse Associate

Amazon
06.2016 - 12.2017

Customer Service Representative

Walmart
07.2014 - 06.2016

Bachelor of Science - Applied Psychology

Coppin State University

High School Diploma -

Western High School

Similar Profiles

CREATE PROFILE
Naomi Sano