Naomi Scarlett
Plano,TX
Summary
Striving to advance my career with a leading organization that will utilize my extensive customer service skills while also allowing me to develop further as a professional A dynamic, motivated professional with the experience and proven work ethic to guide and support customer relations, hospitality service, sales management, and more within diverse industries. Highly-motivated with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Growth-focused leader with expertise spanning customer service and satisfaction, relationship management, team leadership, problem solving, critical thinking, task prioritization, and cross-collaboration. Exceptional professional with keen interpersonal communications, with a upbeat attitude and organization expertise.
Overview
7
7
years of professional experience
Work History
Host/Assistant Manager
Earls Kitchen + Bar
Plano, TX
09.2023 - Current
- Provided excellent customer service by anticipating customer needs.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Processed payments from customers using a POS system.
- Took reservations over phone and in person.
- Resolved conflicts between customers when necessary.
- Inspected dining areas for any damages or defects.
- Assisted servers in seating guests by escorting them to their tables.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Waitress
Chestnut Tree Bistró
Denton, TX
03.2023 - 07.2023
- Greeted customers and provided menus
- Took orders for food and drinks and delivered them to guests
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
- Prepared checks accurately and processed payments promptly
- Developed positive relationships with regular customers through friendly conversation
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Restaurant Hostess
Barley & Board
Denton, TX
12.2022 - 05.2023
- Coordinated and conducted a broad range of team leadership duties, such as training, coaching, and supervising staff
- Engaged with customers in a welcoming and professional manner while obtaining orders as a means of improving loyalty
- Monitored service stations and replenished supplies, cleaned and sanitized all areas of the restaurant in accordance with company and industry standards
- Recorded orders in the POS system and completed cash and credit transactions
- Provided menus and answered questions about menu items and specials
- Managed reservations, waitlists, and special requests for large parties
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Front Desk Associate
4th & Inches Sports Performance
Frisco, TX
01.2017 - 08.2019
- Completed guest registrations, assigned rooms, and directed guests to various locations throughout the facility
- Observed and maintained both the lobby and common areas in order to enhance the guest experience
- Generated detailed account invoices and reviewed charges with guests during the checkout process
- Documented comments or issues raised by guests and escalated issues to managers when appropriate
- Scheduled and confirmed reservations as well as received, documented, and forwarded messages to guests or members of management.
Education
High School Diploma -
Argyle High School
Argyle, TXSkills
- High-Volume Dining
- Dining Customer Service
- Reservation Coordination
- Conflict Resolution
- Table Setting Arrangements
- Relationship Building
- Guest Relations
- Professional Appearance
- Strong interpersonal skills
- Guest Engagement
- Safe Food Handling
- Item Promotion
- Payment Processing
- Server Support
- Check Payment Processing
- POS System Operations
- Service Prioritization
Languages
Sign language (intermediate)
Timeline
Host/Assistant Manager
Earls Kitchen + Bar
09.2023 - Current
Waitress
Chestnut Tree Bistró
03.2023 - 07.2023
Restaurant Hostess
Barley & Board
12.2022 - 05.2023
Front Desk Associate
4th & Inches Sports Performance
01.2017 - 08.2019
High School Diploma -
Argyle High School
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