Hi, I’m
NAOMI SONCAG
Team Coordinator
Orange Park,FL
Summary
Proven ability to lead people into a deeper relationship with Jesus while providing care during maternity. Versatile, highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in HIPAA compliance principles, patient and medical processes, and customer service best practices.
Overview
20
years of professional experience
1
Certification
Work History
Agape Doulas LLC
Certified Birth and Bereavement Doula, Certified Childbirth Educator, Owner
06.2019 - Current
Job overview
- Lead and facilitate online learning sessions in an engaging and interactive way, captivating my audience with advanced instruction while providing growth-oriented feedback
- Ability to problem-solve, think critically, and make decisions quickly and effectively
- Manage a caseload of up to 4 laboring moms per month per doula with a secure backup system in place
- Maintain composure in difficult circumstances and think clearly in crisis
- Maintain records with HIPAA compliance and accuracy and utilize Microsoft Office
- Serving Medicaid and self-pay clients with doula and lactation support and referring out for services and community help as needed
- Active participant in the community and seen as a leader and expert in doula work and women's menstrual health
- Led successful workshops for girls and their mothers to educate on cycle health
- Led successful online learning childbirth education classes in the community and online for women to understand the birth process and their options and rights in childbirth.
Women's Help Center
Pregnancy Counselor
06.2021 - 03.2023
Job overview
- Counsel women who desire a pregnancy test and give resources as needed
- Maintain composure in difficult circumstances and think clearly in crisis
- Greet people as they enter the center, answer phones, make outbound calls as needed, take messages for other staff, etc
- Review intake forms before counseling sessions begin, document sessions, provide proof of pregnancy if necessary, and file folders when complete
- Maintain a clothing and supplies Angel Closet for babies and expectant mothers per center guidelines, organizing and distributing to community members that visit the center for such support, and maintain paperwork for such.
Citi
Retention Associate
7 2015 - 10.2019
Job overview
- Retain over 10,000 accounts and negotiate with highly unsatisfied clients
- Maintain highest productivity on a team of 15-25
- Provide superior expertise in caring for clients’ needs by ensuring accurate, timely service in a friendly and courteous manner.
Teavana
General Manager
12.2004 - 02.2011
Job overview
- Developed a Weight Loss Challenge 3-month program with 47 participants, 2 group trainers, and 1 staff member that improved the health and lifestyle of participants and increased revenues
- Developed monthly tea seminars offered bimonthly for the purpose of educating clients on health benefits and alternative uses and driving sales; designed coordinating sample package to go for convenience of clients not able to attend seminars
- Seamlessly manage, despite a fast-paced environment, all facets of Human Resources duties such as: payroll, reports, eligibility, scheduling, compensation and benefits, recruiting, coaching, training, and mentoring for success
- Analyze and determine best candidates for all roles in our organization and ensure best fit
- Hone employees’ skills by ensuring ongoing professional development is utilized
- Develop highly motivating employee recognition programs that lead people to excel in our workplace and reduce employee turnover
- Established administrative policies, procedures, and guidelines; developed 2 training manuals and 5 supporting documents for employee success
- Managed budget and finance of $630,000 annually, decreased employee turnover by fostering a healthy and enjoyable work environment, saved employee payroll hours, tracked detailed monthly expense statements, bi-weekly deposit reports, and monthly revenue reports.
Education
University of Baltimore
Bachelor of Science - Government and Public Policy
Certified Birth and Bereavement Doula
University Overview
License Number: #SBD201101682
Skills
Customer Service
Certification
Certified Birth & Bereavement Doula, Stillbirthday - 2023
Timeline
Pregnancy Counselor
Women's Help Center
06.2021 - 03.2023
Certified Birth and Bereavement Doula, Certified Childbirth Educator, Owner
Agape Doulas LLC
06.2019 - Current
General Manager
Teavana
12.2004 - 02.2011
Retention Associate
Citi
7 2015 - 10.2019
University of Baltimore
Bachelor of Science - Government and Public Policy
Certified Birth and Bereavement Doula
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