Naomi Sorensen
Camp Verde,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy. Detail-oriented team player with strong organizational skills.
Overview
28
28
years of professional experience
Work History
Human Resources Manager
CLIFF CASTLE CASINO
04.2015 - 05.2024
- Managed a Human Resources department of 8 staff members, including employment, onboarding, training, benefits, and front desk.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Processed employee claims involving performance issues and harassment.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
- Instructed senior leaders on appropriate employee corrective steps.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Total employees of 400+.
Human Resources Tribal Administrator
CLIFF CASTLE CASINO
09.2006 - 04.2015
- Created and managed a tribal career development and training program
- Monitored and collected tribal recruitment data and updated tribal and gaming operation leadership on progress.
- Supervised staff performance, providing guidance and support to nurture professional growth and improve overall productivity.
- Facilitated open dialogue between tribal leaders and constituents, fostering an environment of transparency and trust among all parties involved.
- Managed human resources functions within the organization, implementing policies and procedures that attracted, retained, and developed top talent for key positions.
- Presented to community members to build awareness.
- Strengthened relationships with tribal members by effectively managing communication channels and regularly updating them on initiatives.
Gaming, Marketing & Finance Analyst
CLIFF CASTLE CASINO
10.1999 - 09.2006
- Worked in marketing, gaming and finance/IT as an analyst
- Worked with databases to develop reports and summarize data for executive management
- Provided audit support and trained department leads on processes.
- Compiled data, reports and year-end audit information.
- Compiled and coordinated financial data for analysis and reconciliation.
- Developed monthly variance reports to track actual performance against projected budgets, facilitating corrective action when necessary.
- Enhanced overall business performance by providing timely and accurate financial insights to inform strategic decision making.
Tribal Management Trainee
CLIFF CASTLE CASINO
07.1997 - 10.1999
- Trained on the job in over 20 departments and approximately 100 different positions and shifts within the casino.
- Completed over 300 hours of gaming specific and soft skills training and certifications.
- Improved management skills by participating in rigorous training programs and workshops.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Gained experience in gaming operations, food industry, marketing, gaming compliance, supervision, customer service, project planning, and completed gaming technical certifications,
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Sat in on disciplinary hearings to learn about conflict resolution in workplace.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed detailed plans based on broad guidance and direction.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Successful graduation of the program in October 1999.
Housekeeping Lead
CLIFF CASTLE CASINO
01.1996 - 07.1997
- Started as a housekeeper and promoted to lead three months after, shortly after promoted to supervisor. Supervised 25 people on three shifts.
- Maintained cleaning supply inventory, managed staffing schedules and performed employment actions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
- Developed comprehensive checklists for daily tasks, resulting in consistent completion of all duties as assigned.
- Provided constructive feedback to team members on their performance, helping them improve skills and advance professionally.
- Facilitated team meetings for open communication among staff members and encouraged a collaborative approach to problem solving.
- Assisted management in hiring decisions by conducting interviews and selecting qualified candidates for open positions.
- Improved overall cleanliness and organization of the facility by implementing efficient housekeeping procedures.
Education
Bachelor's degree - Business
University of Phoenix
Phoenix, AZ12.2025
Associate's degree - Management
Yavapai College
Clarkdale, AZ05.2009
Skills
- Human Resources Operations
- HR Policies and Procedures
- Staff and Performance Management
- Microsoft Office Proficiency
- Benefits Administration
- Hiring and Onboarding
- Problem-Solving
- Human Resource Information System HRIS
Groups
- Yavapai-Apache Nation Community Development & Financial Lending Board, 01/01/06-10/01/09. Served as a Board Member/Treasurer for the Community Development Board designed to promote and support small business development locally.
- Yavapai-Apache Nation Business Board Member, 05/01/13-05/01/17. Served as a Board Member/Secretary to oversee four tribal enterprises.
- Yavapai-Apache Nation Election Board, 05/01/18-05/01/24. Served as a Board Member overseeing the Nation's Tribal Council election process annually.
Timeline
Human Resources Manager
CLIFF CASTLE CASINO
04.2015 - 05.2024
Human Resources Tribal Administrator
CLIFF CASTLE CASINO
09.2006 - 04.2015
Gaming, Marketing & Finance Analyst
CLIFF CASTLE CASINO
10.1999 - 09.2006
Tribal Management Trainee
CLIFF CASTLE CASINO
07.1997 - 10.1999
Housekeeping Lead
CLIFF CASTLE CASINO
01.1996 - 07.1997
Bachelor's degree - Business
University of Phoenix
Associate's degree - Management
Yavapai College
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