Naomi Stockton
Holden,MO
Summary
Dedicated patient account representative bringing several years' experience in customer service and healthcare support. Well-developed communication, time management and problem-solving abilities. Resourceful Patient Account Representative known for high productivity and efficient task completion. Specialize in insurance verification, billing dispute resolution, and patient communication. Excel in problem-solving, time management, and empathy to navigate complex account issues and improve patient satisfaction. Talented Accounts Receivable Specialist with several years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Overview
36
36
years of professional experience
Work History
Patient Account Representative
Saint-Lukes
Kansas City, MO
08.2018 - 01.2025
- Contacted customers with delinquent accounts to solicit payment.
- Reached out to patients once insurance was billed in order to obtain payments due.
- Submitted electronic bills following facility and legal compliance standards.
- Generated detailed reports outlining billing, flagged items, and other important data.
- Contacted insurance companies to check status of claim payments.
- Researched discrepancies in patient accounts to determine appropriate resolution.
- Submitted appeals on behalf of patients when appropriate based on findings from research conducted into denied claims.
- Accepted and processed customer payments and applied toward account balances.
- Responded promptly to customer inquiries via telephone or email in a professional manner.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Answered customer questions regarding account discrepancies or problems.
- Reviewed EOBs statements submitted by insurance companies for accuracy against provider's charges.
- Provided customer service to patients regarding billing inquiries and account information.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Ensured compliance with company policies concerning the privacy of confidential health information.
- Received payments and posted amounts to customer accounts.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Processed payments from patients and maintained accurate records of all transactions.
- Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
- Initiated collection activities on delinquent accounts while adhering to HIPAA guidelines and regulations.
- Processed refunds, disbursements, and payments.
- Updated existing patient files with relevant information such as changes in address or contact information.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Optician Office Assistant
Walmart
Lee's Summit, MO
08.2017 - 07.2018
- Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Supervised and contributed to training student opticians.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Repaired broken frames using specialty tools and equipment.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Provided recommendations on eye care products including cleaning solutions and lens cases.
- Greeted patients warmly upon arrival at office or store location.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Operated a variety of machinery and tools safely and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Owner of Cake By Naomi
Cakes By Naomi
Jackson Hole, WY
10.1988 - 08.2015
- Prepared staff work schedules and assigned team members to specific duties.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Oversaw budgeting and financial management.
- Created marketing campaigns to attract new customers.
- Ensured compliance with applicable laws and regulations related to business operations.
- Reviewed legal documents related to business operations.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted performance reviews for employees on a regular basis.
- Managed daily operations of business, including hiring and training staff.
- Implemented quality assurance processes to ensure product excellence.
- Organized events such as trade shows and conferences.
- Maintained relationships with existing clients by providing superior customer service.
- Hosted special events to boost brand awareness and increase community engagement.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Met with customers to discuss needed bakery items and take orders.
- Assembled, prepared, decorated, and frosted cakes for purchase.
- Applied creative techniques to design beautiful, memorable wedding cakes.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
Food and Beverage Manager
Maverick Country Store
Jackson , WY
06.2013 - 05.2014
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Developed marketing strategies aimed at increasing business through promotions or targeted campaigns.
- Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new employees to perform duties.
- Ensured adherence to local health codes by inspecting kitchens regularly for cleanliness and safety compliance.
- Resolved conflicts between staff members in a timely manner while maintaining professionalism.
- Managed payroll records for employees working within the food and beverage department.
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
- Recognized by management for providing exceptional customer service.
Education
Associate of Science -
BYU of Idaho
Boise, ID07-2018
Skills
- Verbal and written communication
- Insurance billing
- Patient care
- Collections experience
- Team collaboration
- Follow-up skills
- HIPAA
- Payment processing
- File coordination
- Conflict mediation
- Data entry proficiency
- HIPAA compliance
- Medical terminology
- use of EPIC system
- Microsoft Word Excel
- Patient Accounting System
- Customer service with phones
Accomplishments
- Who's Who in Entrepreneur in Business
- Marth Stewart Magazine Brides
- Southern Living Wedding Magazine
- Number 1 in Private Sector Caterer
- Employee of the Year for quality service
- Employee of the Month for productivity and quality
Timeline
Patient Account Representative
Saint-Lukes
08.2018 - 01.2025
Optician Office Assistant
Walmart
08.2017 - 07.2018
Food and Beverage Manager
Maverick Country Store
06.2013 - 05.2014
Owner of Cake By Naomi
Cakes By Naomi
10.1988 - 08.2015
Associate of Science -
BYU of Idaho
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