Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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NAOMI STONE

Sacramento,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty..

Overview

17
17
years of professional experience

Work History

Contract Specialist

Centene
10.2022 - 01.2023
  • Provided exceptional customer service to diverse clientele even in high-stress environments.
  • Reviewed current contracts to identify upcoming contract expirations and coordinated with stakeholders to analyze contract renewals and re-negotiation.
  • Tracked resolution status on critical contracts and issues for program management staff.

ABO Certified Optician

Swan Family Optometry
07.2017 - 07.2020
  • Personal responsibilities consist of Greeting patients, Doing diagnostic test on their eyes and helping them select glasses then placing orders! I wore many hats in this position
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from patients.

Customer Service Representative

Vision Service Plan Inc.
08.2012 - 11.2016
  • This Position started off as In-bound Call Center Representative, which consist of answering calls 90% of time, Pulling insurance, Answering questions and Checking on order statuses for customer including helped train new employees in new positions.
  • Responded to customer requests for products, services, and company information.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Optician/Receptionist

Family Eye Care
06.2006 - 08.2012
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Confirmed quality control standards were met for all eye wear and contact lenses.

Education

Working Toward AA - Social Work

Folsom Lake College
Folsom, CA

Optometrist Assistant ABO CERTIFIED - Optometry

National Career Education
Rancho Cordova, CA
06.2006

Teacher Assistant Certification - Early Childhood Education

Folsom Lake College
Folsom, CA
06.2021

Skills

  • Hard worker, Attention to detail , over- achiever
  • Dependable, Flexible, adapt to most situation
  • Contract Oversight
  • Customer Satisfaction
  • Data Evaluation
  • Medical Terminology Knowledge
  • Microsoft Word
  • Problem-Solving Ability
  • Order Processing
  • Account Management
  • Call Center Operations
  • Clerical Support
  • Customer Service
  • Customer Account Management
  • Professional Telephone Demeanor
  • Administrative Support
  • Conflict Resolution

Additional Information

People would say I’m Caring , I love to help and I go above and beyond .Any gaps in jobs I utilized that time to do Contract work like DoorDash, Lyft, I’m home support for the Elderly and any side gig I could get. I’m dependable, reliable, attentive, and a team player. I’d definitely be a great asset to company.

Timeline

Contract Specialist

Centene
10.2022 - 01.2023

ABO Certified Optician

Swan Family Optometry
07.2017 - 07.2020

Customer Service Representative

Vision Service Plan Inc.
08.2012 - 11.2016

Optician/Receptionist

Family Eye Care
06.2006 - 08.2012

Working Toward AA - Social Work

Folsom Lake College

Optometrist Assistant ABO CERTIFIED - Optometry

National Career Education

Teacher Assistant Certification - Early Childhood Education

Folsom Lake College

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