Summary
Overview
Work History
Education
Skills
Assessments
Personal Information
Languages
Timeline
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Naomi Taylor

Kalispell,MT

Summary

Proven Pharmacy Technician with a track record of enhancing team collaboration and patient confidentiality at Walgreens. Skilled in billing support and demonstrating empathy, I excel in fast-paced environments, ensuring high levels of customer satisfaction and efficiency. Achieved a significant improvement in inventory management, showcasing my dedication to excellence and ability to thrive in customer-oriented roles.

Overview

8
8
years of professional experience

Work History

Pharmacy Technician

Walgreens
Kalispell, US
08.2021 - Current
  • Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
  • Supported pharmacy operations by answering phone calls and directing queries appropriately.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Participated in continuing education and training to stay current with pharmacy practices and technology.
  • Assisted in training new employees on pharmacy procedures.
  • Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Operated cash registers to accept payments from customers.

Secretary

Brown, Fichtner and Associates
Conrad, US
11.2022 - 07.2024
  • Enhanced office communication and managed public interactions.
  • My duties include answering and redirecting phone calls, scheduling meetings, and filing papers in the office.
  • Updated contact lists on a regular basis; created new contacts as needed.
  • Greeted visitors and directed to appropriate location or person.
  • Organized and maintained filing systems for important documents.
  • Assisted with special projects or tasks related to departmental functions upon request.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Handled confidential documents with discretion.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Front End Supervisor

Ross Dress for Less
Kalispell, US
08.2016 - 10.2019
  • Trained, managed and motivated employees to promote professional skill development.
  • Resolved customer complaints in a professional manner.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Conducted department walk-throughs to assess and remedy factors such as cleanliness, inadequate stock levels, and poor merchandising.
  • Trained new employees in customer service techniques and store policies.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Education

High school or equivalent - G.E.D

Helena Adult learning Center
Helena, MT

Skills

  • Billing support
  • Team collaboration
  • Patient confidentiality
  • Typing proficiency
  • Time management
  • Multi-line phone talent
  • Money handling
  • 10-key
  • Courteous demeanor
  • Hospitality and accommodation
  • Empathy and patience
  • Client relations

Assessments

  • Work style: Reliability, Proficient, 02/01/22, Tendency to be reliable, dependable, and act with integrity at work
  • Administrative support professional fit, Proficient, 01/01/21, Measures the traits that are important for successful administrative support professionals
  • Attention to detail, Proficient, 08/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
  • Work motivation, Proficient, 08/01/20, Level of motivation and discipline applied toward work
  • Cleaner fit, Proficient, 02/01/22, Measures the traits that are important for successful cleaners
  • Customer service, Proficient, 06/01/20, Identifying and resolving common customer issues

Personal Information

Authorized To Work: US

Languages

Spanish
Professional

Timeline

Secretary

Brown, Fichtner and Associates
11.2022 - 07.2024

Pharmacy Technician

Walgreens
08.2021 - Current

Front End Supervisor

Ross Dress for Less
08.2016 - 10.2019

High school or equivalent - G.E.D

Helena Adult learning Center

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