Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Naomi Thames

Martinsburg,WV

Summary

Meticulous Tag and Title Clerk with 7 years of focused experience at automotive dealers in 4 states. Detail-focused and personable automotive title expert proven as go-to person in dealer network. Driven customer pleaser to make mundane paper shuffling palatable for buyers. Focused professional accomplishes efficient, accurate and in-depth research of physical and digital records. Knowledgeable about title documentation and encumbrances, titles/registrations and out of state. Skilled in producing reports and working with CDK/REYNOLDS AND REYNOLDS to compile and organize large volumes of information.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Title Clerk

Ourisman Lexus of Rockville
Rockville, MD
12.2023 - Current
  • Processed and prepared documents for vehicle registration, title transfer, lien placement, and other tag-related services.
  • Maintained accurate records of all transactions including customer information and payment details.
  • Verified accuracy of all documents before submission to the DMV.
  • Assisted customers in completing applications for license plates, vehicle titles, and registrations.
  • Performed data entry tasks to update customer accounts and maintain database records.
  • Provided exceptional customer service by responding to inquiries promptly and professionally.
  • Explained procedures to customers regarding titling vehicles, transferring ownership, and registering vehicles.
  • Processed payments from customers using cash registers or credit card machines.
  • Handled incoming calls from customers seeking assistance with titling their vehicles or renewing registration tags.
  • Updated inventory records on a daily basis for both new and used vehicles in stock.
  • Monitored expiration dates of vehicle registrations and contacted clients prior to renewal deadlines.
  • Reconciled sales receipts against bank deposits at the end of each shift.
  • Prepared various reports such as monthly sales summaries or weekly transaction lists.
  • Collaborated with other departments within the organization to ensure timely completion of paperwork.
  • Conducted research into vehicle history when needed by utilizing online databases.
  • Generated invoices for services rendered upon completion of transactions.
  • Ensured that all forms were properly signed by authorized personnel prior to submission.

Tag and Title Clerk

PHIL LONG HYUNDAI OF MOTOR CITY LLC
COLORADO SPRINGS, CO
10.2022 - 07.2023
  • Processed and prepared documents for vehicle registration, title transfer, lien placement, and other tag-related services.
  • Maintained accurate records of all transactions including customer information and payment details.
  • Verified accuracy of all documents before submission to the DMV.
  • Assisted customers in completing applications for license plates, vehicle titles, and registrations.
  • Performed data entry tasks to update customer accounts and maintain database records.
  • Provided exceptional customer service by responding to inquiries promptly and professionally.
  • Resolved any discrepancies related to title transfers or registration renewals.
  • Inspected paperwork for completeness, accuracy, and compliance with state regulations.
  • Explained procedures to customers regarding titling vehicles, transferring ownership, and registering vehicles.
  • Processed payments from customers using cash registers or credit card machines.
  • Handled incoming calls from customers seeking assistance with titling their vehicles or renewing registration tags.
  • Updated inventory records on a daily basis for both new and used vehicles in stock.
  • Monitored expiration dates of vehicle registrations and contacted clients prior to renewal deadlines.
  • Reconciled sales receipts against bank deposits at the end of each shift.
  • Prepared various reports such as monthly sales summaries or weekly transaction lists.
  • Collaborated with other departments within the organization to ensure timely completion of paperwork.
  • Conducted research into vehicle history when needed by utilizing online databases.
  • Generated invoices for services rendered upon completion of transactions.
  • Ensured that all forms were properly signed by authorized personnel prior to submission.
  • Maintained office supplies necessary for proper functioning of the department's operations.
  • Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
  • Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
  • Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
  • Collected purchase funds and verified confirmed lienholder payoff before processing title.
  • Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.

DMV Title Clerk

TAG PINEALLS DMV
PINEALLES, FL
05.2020 - 10.2022
  • Reviewed documents to ensure accuracy and completeness of information, such as vehicle titles and registration applications.
  • Processed title applications for new vehicles or transfers of ownership.
  • Verified accuracy of customer data entered into system, including name, address, date of birth and other information.
  • Provided assistance to customers with inquiries regarding DMV services and procedures.
  • Resolved customer complaints in a timely manner by utilizing problem-solving techniques.
  • Maintained accurate records of all transactions performed in the office.
  • Performed daily audits to verify accuracy of paperwork and payments received from customers.
  • Assisted with training new staff members on DMV regulations and procedures.
  • Prepared reports for management review related to office performance metrics.
  • Conducted research using various databases to answer customer questions about title processing issues.
  • Ensured compliance with state laws and regulations related to vehicle titling processes.
  • Processed lien releases on existing titles according to established timelines.
  • Issued temporary tags when necessary while ensuring proper documentation was completed.
  • Accepted payment from customers via cash, check or credit card transactions.
  • Answered incoming calls promptly and provided appropriate assistance.
  • Reconciled accounts receivable balances at end of day and shift.
  • Scanned documents into digital filing system for easy retrieval.

BARTENDER/SERVER

Outback Steakhouse
ORLANDO, FL
10.2017 - 03.2021
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Stocked ice bins and coolers as needed throughout shift.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Cleansed glasses with sanitizing solution after each use.
  • Resolved customer complaints in a professional manner.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Attended regular training sessions to stay updated on new products or trends.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Participated in weekly team meetings to discuss goals and objectives set by management.

Tag and Title Clerk

ASTON MARTIN, JAGUAR, INFINITI, MOKE
ORLANDO, FL
01.2019 - 05.2020
  • Processed and prepared documents for vehicle registration, title transfer, lien placement, and other tag-related services.
  • Maintained accurate records of all transactions including customer information and payment details.
  • Verified accuracy of all documents before submission to the DMV.
  • Assisted customers in completing applications for license plates, vehicle titles, and registrations.
  • Performed data entry tasks to update customer accounts and maintain database records.
  • Provided exceptional customer service by responding to inquiries promptly and professionally.
  • Resolved any discrepancies related to title transfers or registration renewals.
  • Inspected paperwork for completeness, accuracy, and compliance with state regulations.
  • Explained procedures to customers regarding titling vehicles, transferring ownership, and registering vehicles.
  • Processed payments from customers using cash registers or credit card machines.
  • Handled incoming calls from customers seeking assistance with titling their vehicles or renewing registration tags.
  • Updated inventory records on a daily basis for both new and used vehicles in stock.
  • Monitored expiration dates of vehicle registrations and contacted clients prior to renewal deadlines.
  • Reconciled sales receipts against bank deposits at the end of each shift.
  • Prepared various reports such as monthly sales summaries or weekly transaction lists.
  • Collaborated with other departments within the organization to ensure timely completion of paperwork.
  • Conducted research into vehicle history when needed by utilizing online databases.
  • Generated invoices for services rendered upon completion of transactions.
  • Maintained office supplies necessary for proper functioning of the department's operations.
  • Ensured that all forms were properly signed by authorized personnel prior to submission.
  • Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
  • Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
  • Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
  • Collected purchase funds and verified confirmed lienholder payoff before processing title.

DMV Title Clerk

BREVARD TAX COLLECTOR OFFICES
BREVARD, FL
01.2017 - 01.2019
  • Reviewed documents to ensure accuracy and completeness of information, such as vehicle titles and registration applications.
  • Processed title applications for new vehicles or transfers of ownership.
  • Verified accuracy of customer data entered into system, including name, address, date of birth and other information.
  • Provided assistance to customers with inquiries regarding DMV services and procedures.
  • Resolved customer complaints in a timely manner by utilizing problem-solving techniques.
  • Maintained accurate records of all transactions performed in the office.
  • Performed daily audits to verify accuracy of paperwork and payments received from customers.
  • Assisted with training new staff members on DMV regulations and procedures.
  • Prepared reports for management review related to office performance metrics.
  • Conducted research using various databases to answer customer questions about title processing issues.
  • Ensured compliance with state laws and regulations related to vehicle titling processes.
  • Processed lien releases on existing titles according to established timelines.
  • Issued temporary tags when necessary while ensuring proper documentation was completed.
  • Accepted payment from customers via cash, check or credit card transactions.
  • Answered incoming calls promptly and provided appropriate assistance.
  • Reconciled accounts receivable balances at end of day and shift.
  • Scanned documents into digital filing system for easy retrieval.
  • Responded quickly to emails sent by customers seeking information or resolution of issues.
  • Performed monthly inventory count of supplies needed for office operations.
  • Updated database with changes in vehicle owner information as required by law.
  • Assisted team members when needed during peak business hours.
  • Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
  • Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
  • Investigated and solved accuracy issues on titles, odometer readings and power of attorney.

Education

GED -

Littleton High School
Littleton, CO
05-2012

Skills

  • Documentation Review
  • Accuracy and Precision
  • Report Preparation
  • Deadline Management
  • Title Examination
  • File Management
  • Title Research
  • Records evaluation
  • Loan Documentation
  • Decision-Making
  • Organizational Skills
  • Multitasking
  • Legal Research
  • Team Collaboration
  • Analytical Thinking
  • Title deeds
  • Excellent Communication
  • Written Communication
  • Problem-solving abilities
  • Adaptability and Flexibility
  • Time management abilities
  • Time Management
  • Records coordination
  • Goal Setting
  • Task Prioritization
  • Teamwork and Collaboration
  • Reporting and document management
  • Interpersonal Communication
  • Data Entry
  • Attention to Detail
  • Self Motivation
  • Excellent researching abilities

Certification

  • Notary

Timeline

Title Clerk

Ourisman Lexus of Rockville
12.2023 - Current

Tag and Title Clerk

PHIL LONG HYUNDAI OF MOTOR CITY LLC
10.2022 - 07.2023

DMV Title Clerk

TAG PINEALLS DMV
05.2020 - 10.2022

Tag and Title Clerk

ASTON MARTIN, JAGUAR, INFINITI, MOKE
01.2019 - 05.2020

BARTENDER/SERVER

Outback Steakhouse
10.2017 - 03.2021

DMV Title Clerk

BREVARD TAX COLLECTOR OFFICES
01.2017 - 01.2019

GED -

Littleton High School
  • Notary

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Naomi Thames