Summary
Overview
Work History
Education
Skills
References
Timeline
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Naomi Tidwell

Portage,IN

Summary

Dynamic and results-oriented parts purchasing and customer service professional with extensive experience at TransChicago Truck Group. Achieved significant improvements in team performance and customer satisfaction through effective inventory management and relationship development. Proficient in MS Office and administrative support, with a proven ability to train and supervise teams to consistently exceed goals.

Overview

9
9
years of professional experience

Work History

Parts Specialist/E-Commerce Specialist

TransChicago Truck Goup
Gary, IN
09.2021 - Current
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Worked with cross-functional teams to achieve goals
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Accept/ input part orders for in multiple computer software programs
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Taught and trained new sales personnel on customer service and sales techniques
  • Contributed innovative ideas and solutions to enhance team performance and outcomes
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone
  • Upselling necessary truck parts and monthly sale promotions
  • Liaising with vendors to establish/maintain strong purchasing relations
  • Reporting low inventory findings to maintain proper stock levels in accordance with supply/demand
  • Collaborating with team members to timely execute part orders/deliveries
  • Establish a national network with various truck dealerships
  • Invoicing and payment processing
  • Contacted satisfied customers to offer additional services
  • Recognized by management for providing exceptional customer service

Lead Parts Clerk

Gary Public Transportation Corporation
Gary, IN
10.2019 - 07.2020
  • Parts ordering for various types of fleet vehicles
  • Generate and develop new positive business relations between GPTC and vehicular part suppliers
  • Create detailed spreadsheets with charts, tables, and filters
  • Negotiated and closed deals
  • Utilized clerical skills, inclusive of but not limited to taking messages, scanning documents, and routing correspondences using various office equipment
  • Schedule, interview and train new parts personnel
  • Assist team members with special facility projects by coordinating meetings and performing market research
  • Assessed data information to check entries, calculations, and billing codes for accuracy
  • Applied mathematical skills to calculate totals, to complete financial forecasts for inventory
  • Analyzed stock levels to determine reorder points when necessary
  • Prepared reports summarizing daily activities, such as order status changes
  • Managed the receiving, stocking, and issuing of parts in accordance with established procedures
  • Timely process packing slips and invoices to keep financial records current and compliant with FTA standards.
  • Manage stock: locating, labeling, and issuing parts in accordance with established procedures.
  • Created purchase orders based on approved requisitions from internal departments
  • Assisted in resolving discrepancies between invoices and purchase orders
  • Conducted regular cycle counts to maintain accuracy of inventory records
  • Follow FTA procurement/requisition procedures for parts purchasing
  • Resolved discrepancies between purchase orders and invoices in a timely manner
  • Implementing current state and federal purchasing and accounting procedures to prevent any legal or auditing issue

Storeroom Program Coordinator

Indiana Department of Transportation
Gary, IN
08.2017 - 10.2019
  • Parts ordering for various types of fleet vehicles
  • Receive and Issue parts to RO/WO in M20 Fleet system
  • Maintain and strengthen business relations between state and vendors
  • Create detailed documents and spreadsheets for invoices and credits
  • Adminisrative duties; processing documents and routing correspondences using various office equipment
  • Oversee inventory and logs to ensure optimal stock
  • Schedule, interview and train new parts clerks
  • Assess data information to check entries, calculations and billing codes for accuracy
  • Applied mathematical skills to calculate totals to complete annual, quarterly and monthly budget forecasting
  • Following current state procurement and purchasing agreements to prevent compliance issues
  • Timely process invoices, including posting and reconciling receipt of products to address all current and aged receivables
  • Utilized Paywise and Peoplesoft systems to create receipts and voucher payments from invoices from all PO's to vendors
  • Schedule and conduct interviews for employment candidates

Certified Nurse Aide-Preceptor

Hammond-Whiting Care Center
Whiting, IN
09.2015 - 11.2016
  • Assist residents with ADL's (activities of daily living)
  • Fostered relationships with patients and healthcare teams to create individualized care plans
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care
  • Conduct routine checks; monitor patientsvitals, including blood pressure, blood sugar and heart rate
  • Utilization of skilled level caring procedures
  • Responsible for training new employees
  • Chart patients medical information in Epic system
  • Maintained patient rooms, shared-living areas and nursing stations

Education

Nurse Assistant: Certified Nursing Aide -

Indiana State Department of Health
Indianapolis, IN
05.2012

High School Diploma -

Portage High School
Portage, IN
05.2001

Skills

  • Accounting
  • Administrative support
  • Customer Service
  • Data Entry
  • Forecasting
  • Inventory Management
  • Phone Sales
  • Parts Purchasing
  • Market Research
  • MS Office
  • Organization
  • Project Planning/Coordination
  • Relationship Development
  • Scheduling
  • Managemant/Supervising
  • Networking
  • Finance Management
  • Strong Attention to Detail
  • Training

References

Provided Upon Request

Timeline

Parts Specialist/E-Commerce Specialist

TransChicago Truck Goup
09.2021 - Current

Lead Parts Clerk

Gary Public Transportation Corporation
10.2019 - 07.2020

Storeroom Program Coordinator

Indiana Department of Transportation
08.2017 - 10.2019

Certified Nurse Aide-Preceptor

Hammond-Whiting Care Center
09.2015 - 11.2016

Nurse Assistant: Certified Nursing Aide -

Indiana State Department of Health

High School Diploma -

Portage High School

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