Naomi Torres - Irizarry

Trained staff on medication management protocols, enhancing team efficiency and reducing errors. Monitored patient medication adherence, providing education and support to optimize therapeutic outcomes. Educated patients on proper medication usage, ensuring understanding and compliance. Reviewed patient progress to document effects of any prescribed medication. Developed strong relationships with healthcare team members, fostering a collaborative approach to patient care. Collaborated with healthcare providers to develop personalized medication plans, optimizing patient outcomes. Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers. Helped improve patient outcomes by educating and advising on relevant treatments and care. Answered telephone calls to offer office information, answer questions, and direct calls to staff. Served as a resource for staff members seeking guidance on complex medication scenarios or questions.

Assisted individuals with daily living activities to enhance independence and well-being. Supported clients in communication, fostering social interaction and engagement. Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans. Guided patients to restroom to support bladder and bowel relief requirements. Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information. Monitored and reported changes in clients' health and well-being, enabling timely interventions. Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records. Handled incoming mail, bills and invoices and completed appropriate actions. Completed regular check-ins and progress report for each client. Entrusted to handle confidential and sensitive situations in professional matter. Provided compassionate and patient-focused care to cultivate well-being.

Developed and implemented training programs to mentor staff on best practices and process improvements. Facilitated regular team meetings to align project goals and ensure effective communication across departments. Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks. Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion. Maintained overall safe work environment with employee training programs and enforcement of safety procedures. Educated staff on organizational mission and goals to help employees achieve success.

Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling. Coordinated communication between departments, enhancing inter-office collaboration and information flow. Streamlined office supply inventory management, reducing costs through effective vendor negotiations. Provided exceptional customer service, addressing inquiries and resolving issues promptly and professionally. Implemented electronic filing system, improving document retrieval speed and organization across the office. Resolved customer problems and complaints. Handled cash transactions and maintained sales and payments records accurately. Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors. Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents. Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines. Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments. Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.