Summary
Overview
Work History
Education
Skills
Timeline
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Naomi Ukadike

Marietta,GA

Summary

Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.

Overview

4
4
years of professional experience

Work History

Online Product Analyst (Online Grocery Shopper)

Walmart
07.2022 - Current
  • Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
  • Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
  • Handled customer inquiries promptly and professionally, fostering positive relationships and repeat business.
  • Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
  • Implemented time-saving strategies such as coordinating multiple orders simultaneously to maximize efficiency without sacrificing quality.
  • Employed problem-solving skills to address out-of-stock situations creatively while maintaining customer satisfaction levels.
  • Processed returns or exchanges when necessary, handling transactions courteously while maintaining a focus on customer satisfaction outcomes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Kept work areas neat, clean and free from debris.
  • Greeted customers and directed to requested products.

Restaurant Team Member

McDonalds
06.2020 - 10.2020
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
  • Greeted guests pleasantly and answered menu questions.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Cultivated warm relationships with regular customers.
  • Prepared food orders, cooking on grill and operating fry station.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cleaned and organized kitchen, dining and service areas.
  • Greeted customers and answered inquiries regarding menu items and specials.

Education

Bachelor of Science in Information Technology - Information Technology

Kennesaw State University
Marietta, GA
05.2026

Skills

  • Effective communication
  • Team collaboration
  • Flexible Schedule
  • Customer Service
  • Upbeat and Outgoing Attitude
  • Prioritizing Orders
  • Online Order Processing
  • Lift up to 5lbs

Timeline

Online Product Analyst (Online Grocery Shopper)

Walmart
07.2022 - Current

Restaurant Team Member

McDonalds
06.2020 - 10.2020

Bachelor of Science in Information Technology - Information Technology

Kennesaw State University

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Naomi Ukadike