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Cybersecurity graduate student with hands-on experience in IT support and system troubleshooting. Proficient in software development, network security, cloud computing, and database management. Demonstrated ability in incident documentation within academic IT settings. Aiming for an entry-level role in cybersecurity, IT security, or SOC analysis to leverage technical expertise.
Experienced with identifying and mitigating cybersecurity threats to protect sensitive data. Utilizes comprehensive knowledge of network security protocols and tools to prevent unauthorized access. Track record of implementing effective incident response strategies and ensuring compliance with industry standards.

Graduated with a Bachelor of Science degree in Electronic and Communication Engineering from PLM-University of City of Manila, Philippines. Technology professional prepared for this role with solid foundation in technical troubleshooting and user support. Proven ability to diagnose and resolve hardware and software issues, ensuring seamless operations. Strong focus on team collaboration and flexibility, with reliable skills in customer service and technical communication.

Experienced IT Customer Care Center Coordinator leading a team of 5 technicians. Technical expert in planning and coordinating ServiceNow workloads, ticket management, and various hardware/software/operating system tasks. Proficient in reviewing, revising, and creating SOPs. Skilled in resolving complex customer issues and technology-based problems. Extensive knowledge of Active Directory, MDM/Intune, Microsoft Enterprise ID, and Endpoint management tools. Certified in Google Data Analytics, CompTIA A+, and ITIL v3 foundation. Effective communicator delivering technical information to diverse audiences. Adept at training technicians and customers on new technology or procedures. Highly rated for innovative problem-solving abilities, fast-learning skills, self-motivation, and delivering top-quality service in fast-paced team environments.

Analytical Senior Desktop Support Associate with 20+ years of experience embracing challenges and solving problems. Balances priorities while quickly resolving issues to strengthen business processes and performance. Takes a proactive approach when addressing issues to improve business productivity. Military background has aided with collaborative and leadership efforts as they arise.

NAOMI UMWIZA

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IT Faculty Secretary & IT Support

IT Consultant

Junior Software Developer

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MS - Cybersecurity

Bachelor of Computer Science - Information Management

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IT Faculty Secretary & IT Support

IT Consultant

Junior Software Developer

MS - Cybersecurity

Bachelor of Computer Science - Information Management

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