Naomi Vandyken
Phoenix,AZ
Summary
Remote position seeker with strong customer service and data management skills and a proven ability to learn quickly. Maintains accountability and efficiency in daily workflows, effectively managing tasks and challenges. Aiming for a role that supports a consistent work schedule. Committed to contributing positively to organizational goals.
Overview
5
5
years of professional experience
Work History
Front Admin Supervisor
Earnhardt Auto Centers
Phoenix, AZ
05.2023 - 05.2026
- Appointment scheduling and calendar management
- Customer intake and registration
- Records management
- Data entry and documentation accuracy
- Insurance verification and prior authorizations
- Referral coordination
- Multi-line phone systems
- Email and office correspondence
- File all records/receipts
- Oversee employees in my department
- Hire / Interview candidates
- Drug test new hires for application
- Money handling
- Oversee/manage all dealer plates
- Oversee/manage all gas cards
- Handle cash audits
- CDK receipting and oversight
- Answer and direct phones
- Create schedules
- Correspond with businesses for daily objectives
- Order supplies
- File important customer sensitive documents
- Maintain a clean and organized system
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Implemented policies and procedures for efficient workflow.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
Kitchen Manager
Chipotle Restaurant
Phoenix, AZ
01.2021 - 05.2023
- Developed and implemented kitchen policies, procedures and quality standards.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
Education
High School Diploma -
North Canyon High School
Phoenix, AZSkills
- Data entry and data base management
- Appointment scheduling
- Customer confidentiality
- Customer payment processing
- Medical Records Management
- Credit and collections
- Teamwork
- Microsoft office
- Customer service
- Efficiency
- Fast learner
- Calm conflict resolving
- Department Scheduling
- Organized workspace
- Time management
- Records management
- Medical terminology
Timeline
Front Admin Supervisor
Earnhardt Auto Centers
05.2023 - 05.2026
Kitchen Manager
Chipotle Restaurant
01.2021 - 05.2023
High School Diploma -
North Canyon High School