Naomi Vicks
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Willing to take on any task to support team and help business succeed. Offers strong critical thinking and project management abilities.
Overview
5
5
years of professional experience
Work History
Senior Customer Service Representative
ChristianaCare RACR
Remote, DE
01.2024 - Current
- Restored satisfaction and loyalty in customers with serious concerns by using expert communication skills and smoothly resolving various problems.
- Managed high volume of calls through effective time management and call control skills.
- De-escalated conflicts using calm and professional approaches combined with advanced procedural knowledge.
- Led coaching sessions with junior representatives to improve their skills and address performance gaps
Transportation Coordinator
Walmart
Smyrna, DE
04.2021 - 10.2023
- Met schedule demands by planning efficient transportation routes.
- Managed team performance, monitoring field work and correcting issues quickly to maintain service levels.
- Maintained team safety by enforcing roles and regulations.
- Evaluated existing transportation strategies and made recommendations for improvements when needed.
- Resolved any issues that arose during transportation process in timely manner.
Property Manager
Pettinaro Properties
Newark, DE
03.2019 - 04.2021
- Conducted unit move-out inspections to identify necessary repairs and record damages.
- Coordinated preventive maintenance schedule and directed daily maintenance operations.
- Addressed tenants needs across assigned properties.
- Oversaw rent and security deposit collection.
- Managed tenant files, financial accounts and maintenance histories.
Education
Bachelor of Science - Criminal Justice
Delaware State University
Dover, DE05-2025
Skills
- Conflict Resolution
- Data Analysis
- Compliance Monitoring
- Project Management
- Customer Support
- Risk Management
Timeline
Senior Customer Service Representative
ChristianaCare RACR
01.2024 - Current
Transportation Coordinator
Walmart
04.2021 - 10.2023
Property Manager
Pettinaro Properties
03.2019 - 04.2021
Bachelor of Science - Criminal Justice
Delaware State University