Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

NAOMI VILA POLEO

Kissimmee

Summary

I am a person, calm, obedient, respectful, capable of following orders and working as a team, I am fair-minded and with good customer service, focused on the best service for the good of the department and raising our services to the highest level. Accomplished at providing immediate care and collaborating with colleagues to ensure successful practices. Caring Productive Objective An excellent conveyor of ideas searching for a receptionist position that will enable me to use my oral, and written communication, clerical, customer service, and organizational skills in order to contribute to the facility’s growth. . Experience in reception, administrative and educational settings Possessing strong social skills in order to build a great repertoire with management and clients Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

2
2
years of professional experience

Work History

Receptionist Clerk

Cano Dental
11.2023 - Current
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Assistant Manager

President Supermarket
05.2022 - 11.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Education

High School Diploma -

Maximo Gomez Baez
Camaguey, Cuba
08.2015

Skills

  • Experience with
  • Microsoft Office (Word, Excel, PowerPoint)
  • Correspondence Management
  • Verbal and Written Communication
  • Appointment Booking
  • PC Proficiency
  • Time Management
  • Personnel Management
  • Office Reception
  • EClinical Works Proficient

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Receptionist Clerk

Cano Dental
11.2023 - Current

Assistant Manager

President Supermarket
05.2022 - 11.2023

High School Diploma -

Maximo Gomez Baez
NAOMI VILA POLEO