Naomi Villanueva
Charlotte,NC
Summary
Detail-oriented and proactive Executive Assistant/Administrative Coordinator with 14+ years of experience with managing executive schedules, travel arrangements, and meeting coordination. Utilizes strong interpersonal skills to facilitate communication and collaboration among team members. Strong knowledge of office management software and administrative protocols.
Overview
14
14
years of professional experience
Work History
Executive Assistant
First Citizens Bank
Charlotte, NC
11.2022 - Current
- Provide high-level executive administrative support to senior leadership in the Middle Market and Credit teams
- Manage complex calendars for executives internal and external meetings and travel
- Organize and facilitate key business meetings and events, handling logistics, materials, and agenda preparation
- Develop comprehensive reports, presentations, and meeting agendas by aggregating key business insights
- Prepare and submit expense reports
- Support talent acquisition efforts by coordinating and scheduling interviews for multiple teams
- Lead onboarding processes for new hires, ensuring a seamless integration
- Manage internal communications by publishing Middle Market updates and maintaining the Teams site
- Collaborate with marketing teams to plan and execute events, ensuring alignment with brand strategy
- Coordinate executive travel and itinerary management, resolving issues proactively
- Build and maintain cross-functional relationships, serving as a key liaison across three organizations
- Assist in drafting year-end performance review processes, ensuring timely documentation and reporting
Senior Property Manager
Cruz Properties
Wilmington, NC
08.2015 - 10.2022
- Oversaw operations for 100+ properties, driving budgeting, forecasting, and marketing strategy
- Developed and implemented innovative marketing strategies to increase occupancy and revenue
- Coordinated leasing, tenant relations, and third-party vendor management, ensuring smooth operations
- Led a 10-member team, providing training, performance evaluations, and professional development
- Optimized CRM and financial systems (QuickBooks, ActiveBuilding) to enhance workflow efficiencies
- Drove company growth, expanding the real estate portfolio from 10 to 100+ properties within three years
Senior Paralegal, Estate Planning
Ward and Smith, P.A.
Wilmington, NC
04.2014 - 08.2015
- Provided high-level administrative and legal support to four attorneys, managing complex scheduling and client communications
- Trained new paralegals on time management, legal documentation, and compliance protocols
- Led weekly meetings to ensure workflow efficiency and document accuracy
- Analyzed and resolved case issues, maintaining compliance with legal and regulatory changes
- Spearheaded process improvements, enhancing operational efficiency and client satisfaction
Assistant Manager
White House | Black Market (Chico’s)
Wilmington, NC
07.2011 - 04.2014
- Managed team performance and training, leading to increased sales and operational efficiency
- Developed strategic staffing plans and optimized scheduling based on sales analytics
- Led marketing initiatives, visual merchandising, and corporate engagement projects
- Selected to represent the district at corporate strategy and planning conferences
Education
Bachelor of Arts - Education & General Psychology
University of North Carolina
01.2010
Skills
- Executive & C-Suite Support
- Project & Event Coordination
- Budget & Expense Management
- Calendar & Travel Management
- Process Optimization & Workflow Efficiency
- Onboarding & Talent Acquisition Support
- Meeting Planning & Presentation Development
- Confidential Data Management & Compliance
Technical Skills:
MS Office Suite (Word, Excel, Teams, PowerPoint, SharePoint, Project, Outlook, OneNote), Concur, PeopleSoft, Navan, UltiPro, Gateway
First Citizens Bank Exceed Award
The Exceed Awards recognize individual performance that is extraordinary and exceeds expectations. There are many characteristics that might apply to an associate whose performance is worthy of an Exceed Award, including embodying our FCB's promise and values; demonstrating personal accountability, initiative, superior service, innovative thinking; delivering superior service; demonstrating innovative thinking; practicing outstanding corporate citizenship; delivering performance that results in a notable achievement.
Timeline
Executive Assistant
First Citizens Bank
11.2022 - Current
Senior Property Manager
Cruz Properties
08.2015 - 10.2022
Senior Paralegal, Estate Planning
Ward and Smith, P.A.
04.2014 - 08.2015
Assistant Manager
White House | Black Market (Chico’s)
07.2011 - 04.2014
Bachelor of Arts - Education & General Psychology
University of North Carolina
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