Naomi Villegas
San Antonio,TX
Summary
An enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. I am skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. I maintain focus and positive attitude in stressful situations and high-volume environments. I am also a talented server bringing skills in order management, payment processing and upselling. I do my best to stay current on menu items and consistently offer targeted recommendations to meet individual customer needs while also staying knowledgeable about handling special dietary requirements and general food safety standards. I am a detail-oriented team player with strong organizational skills. I possess the ability to handle multiple projects simultaneously with a high degree of accuracy. My hope is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I believe I would make a great addition to your team because I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude with a willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender/Server Trainer
Tokyo Cowboy
01.2024 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Captain Waitress
Ladino
02.2023 - 08.2023
- Showed high-level understanding of fine dining standards and practices.
- Trained and managed dining room staff with diverse service backgrounds.
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
- Coordinated dining room staff schedules to provide adequate floor coverage.
- Maintained updated inventory of alcoholic beverages and serving supplies.
- Displayed functional familiarity with Microsoft Office functions such as Excel and Word.
- Completed restaurant opening and closing functions that included POS report generation.
- Demonstrated supervisory competency with Point of Sale (POS) equipment operations and cash handling practices.
- Coordinated foodservice operations between kitchen staff and dining room servers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Greeted new customers, discussed specials, and took drink orders.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Showed high-level understanding of fine dining standards and practices
- Trained and managed dining room staff with diverse service backgrounds
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues
Bartender/Server/Trainer
Backyard On Broadway
02.2022 - 02.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Create and serve cocktails efficiently while also creating an experience for the guests that like to see their favorite drinks being made.
- Keep the wells organized, stocked and clean throughout the shift.
- Being able to handle yourself professionally always and put the guest’s needs first.
- Helping new team members in their transition to learn as much as they can by giving them all the necessary tools they would need for success.
- Creating a positive and memorable environment for everyone everyday.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Collected orders and relayed them to bartenders quickly and accurately.
Server Shift Leader/ Bartender
Down On Grayson
12.2021 - 02.2022
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Server
BJ's Restaurant & Brewhouse
08.2017 - 12.2019
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic fine dining restaurant while maintaining calm, professional demeanor.
Education
High School Diploma -
John Marshall High School
San Antonio, TX07.2016
Skills
- Guest Relations Management
- Food and Beverage Pairings
- Wine Service
- Menu Memorization
- Special Dietary Requirements
- Food Sales and Promotion
- Food Preparation and Safety
- Dining Customer Service
- Hospitality Service Expertise
- Menu Presentation
- Wine and Liquor Service
- Sales Techniques
- Server Training
- Greeting and Seating Guests
- Customer Service and Rapport
- Workflow Coordination
- Order Accuracy and Delivery
- Table Bussing
- Waiting Tables
- Communications Protocols
- Cocktail Knowledge
- Dining Room Monitoring
- Patron Rapport
- Guest Satisfaction
- Conflict and Complaint Resolution
- Adaptable and Flexible
- Operational Efficiency and Safety
Certification
Food Handlers
TABC
CPR Certified
Timeline
Bartender/Server Trainer
Tokyo Cowboy
01.2024 - 07.2024
Captain Waitress
Ladino
02.2023 - 08.2023
Bartender/Server/Trainer
Backyard On Broadway
02.2022 - 02.2023
Server Shift Leader/ Bartender
Down On Grayson
12.2021 - 02.2022
Server
BJ's Restaurant & Brewhouse
08.2017 - 12.2019
High School Diploma -
John Marshall High School
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