Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
NAOMI VINES

NAOMI VINES

Account Analyst
Nashville,TN

Summary

PROFESSIONAL PROFILE & QUALIFICATIONS Responsible and dedicated professional with experience working in heavy volume, fast-paced environments, seeking a long-term career. Effortlessly facilitate efficient workflow while ensuring quality and compliance. Adept at shifting priorities and bringing flexibility to dynamic situations. Strong planning and problem solving skills backed by solid customer service work experience. Types 60 words per minute with 10-key skills. PROFESSIONAL SUMMARY Highly skilled in analyzing and offering recommendations on the feasibility of accounting information proposals. Familiar with generally accepted accounting principles as well as general accounting procedures and standards. An independent thinker and relationship builder who has great attention to detail and strong leadership acumen. More than 7 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and troubleshooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems. Possess solid computer skills. Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word. Ability to train, motivate, and supervise employees. A team player, acknowledged as “Total Quality Customer Service Professional.”

Seasoned Accounting Support professional with proven skills in managing routine and complex business accounting needs. Dedicate professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience
1
1
year of post-secondary education

Work History

Account Analyst

HireRight
Nashville, TN
03.2014 - Current
  • Ability to work on deadlines with a positive attitude, enthusiastic and have high level of concentration and ability to spot out accounting issues and rectify it
  • Handling escalated customer issues
  • Ensure documentation and description of each customer request, and the required action taken in the production system
  • Respond to customer incoming inquires in a manner consistent with department protocol
  • Assist with the training and development of new employees joining the team
  • Interact with other departments as the situation necessitates, perform additional departmental tasks as required
  • Meet guidelines for individual and team workload within deadline.

Comcast Cable
Nashville, TN
04.2005 - 04.2013

Customer Account Executive

- 01.2013
  • Interfaced with customers via inbound calls for the purpose of answering questions about services and resolving issues related to accounts
  • Earn recognition from management for consistently surpassing individualized monthly quotas
  • Determine and implement basic strategies/techniques to effectively counter competitive offers and educate customer on product comparisons
  • Achieve overall performance goals of the organization, top sales performance (2008, )
  • Maintain regular, consistent and punctual attendance.

Education

Associate Degree - Health Science, Medical Administrative Assistant

Ultimate Medical Academy
Tampa, Fl
01.2014 - 09.2014

Diploma - Medical Administrative Assistant

Ultimate Medical Academy - Tampa FL
Tampa, FL
01.2014 - 09.2014

Skills

Dependable and Responsible

undefined

Timeline

Account Analyst

HireRight
03.2014 - Current

Associate Degree - Health Science, Medical Administrative Assistant

Ultimate Medical Academy
01.2014 - 09.2014

Diploma - Medical Administrative Assistant

Ultimate Medical Academy - Tampa FL
01.2014 - 09.2014

Comcast Cable
04.2005 - 04.2013

Customer Account Executive

- 01.2013
NAOMI VINESAccount Analyst