Naomi Waisanen
Grand Rapids,MN
Summary
Dynamic and results-oriented professional with extensive experience in healthcare, medical records, and administrative support. Excelled in data entry, patient care, and insurance verification, showcasing exceptional communication skills and a commitment to accuracy. Leveraged Microsoft Excel and EMR systems expertise to enhance operational efficiency, achieving a significant improvement in data processing accuracy.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Data Entry Specialist
Smart Data Solutions
05.2024 - Current
- Identifying documents, entering data into system
PCA/Caregiver
Absolute PCA
Grand Rapids, MN
07.2023 - Current
- Assisting stroke with ADL's
- I help him shower and groom
- I cook meals and the house cleaning
- I also help with medication reminders and outings
Care Coach (Healthcare) CMA
ACP
07.2022 - 07.2023
- Remote patient monitoring of vitals, CDM/CCM, phone calls to pts, care plans
Radiology Support Assistant
Philips/Direct Radiology
06.2019 - 08.2021
- Oversee and ensure that the exams coming from the Philips Direct Radiology sites will be complete for the radiologist, read in a timely fashion, and that any communication of critical findings will be communicated to the care provider and ensure physician to physician communication as needed
- Liaise between staff radiologists and site personnel to ensure efficient, high quality patient care and safety
- Monitor and manipulate Emergent and Non-Emergent workflow platform queues to ensure that cases are getting processed within their designated turn-around times
- Call the on-call radiologist(s) on to ensure no study delays during times of increased volumes
- Liaise with hospitals/sites covered by Direct Radiology to resolve problems, whether these issues are in regard to a specific case or in general
- Communicate any critical findings to the care provider and document the communication appropriately in the PACS system
- Complete support request submitted by radiologists for missing images, reports, exam information, connection to a referring provider, additional history or any request to effectively complete a quality read for a patient/client
- Assign and follow up with site/customer addendum requests
- Answer incoming phone calls with a polite manner and assist the caller in any way possible
- Assist other staff members with duties when appropriate
- Document any issues that arise throughout the shift in the Shift Change Summary Report and notify the Supervisor, Manager and/or the appropriate department
- Follow up on any issues that occurred during the shift and make sure that there was complete resolution
- Contact and follow up with IT regarding any IT issues that occur for staff and radiologists
- Liaise with the radiologists and assist with any questions, queries and/or concerns
- Maintain a professional and polite demeanor while interacting and communicating with other staff members, radiologists and site medical staff and personnel
- Monitor incoming orders to recognize unmatched studies that are in danger of delay due to inadequate processing
- Monitor queues outside of Philips DR for studies to be assigned to specific radiologist i.e
- Ultralight
- Monitor the radiologist schedules documenting any deviations, recording break times, and other times when the radiologist is unavailable to read
- Direct communication with radiologists if they have not arrived for their schedule shifts
- Monitor the contractual hours of clients and communicate to appropriate site/department when exams arrive outside of contractual hours
Medical Scribe Trainer
MModal
07.2017 - 06.2019
- Coach and mentor scribe trainees
- Teach trainees how to use EPIC EMR
- Create remedial training plans when necessary
- Scribe with assigned provider
- Chart Audits performed post scribing shift, ensuring to recognize, interpret and evaluate inconsistencies, discrepancies and inaccuracies in Scribe charts and working with Scribes to improve these
- Update Teamwork daily
- Other task/projects as assigned
Remote/Virtual Customer Service Professional
Independent Contractor for Wrrk
09.2016 - 11.2017
- Job Duties: Answering customer support questions via chat, email and telephone for multiple clients, completing Zendesk tickets, helping keep knowledge base up to date, updating google docs, processing refunds, checking order and shipping status, tech support, staying connected with other employees on shift via Slack and Hip chat, helping shadow and train new employees
Remote/Virtual Insurance Verification DME Authorization Specialist
Independent Contractor Tony RA PAIN
03.2017 - 07.2017
- Job Duties: Verifying patient's insurance information using multiple platforms
- I use navinet, availity, online, and phone
- Obtain DME benefits on patient, obtain authorization for patient's DME by calling and faxing insurance companies, mva adjusters, and work comp case managers, creating work documents and spreadsheets regarding verifications and authorizations
Remote/Virtual Medical Preauthorization Agent
Independent Contractor for Phoenix
03.2016 - 03.2017
- Job Duties: Abstracting information from patients chart to call insurance companies, obtain preauthorization from patient's insurance companies for diagnostic procedures, medications, and durable medical equipment, enter information in patients EMR, filling out online portal information forms, calling patients to let them know of approval status
CMA/Medical Assistant
GICH
03.2013 - 03.2016
- Job Duties: EKG's, vitals, rooming patients, injections, telephone triage, chart abstracting, assisting with minor procedures, EMR computer entry, catheters, bladder scans, hospital admissions, referrals, visual screenings, prior authorizations, prepping charts, chart scrubbing, getting information from charts for physicians, etc
CMA/Clinical Assistant
SMDC/Essentia Health-Hibbing, MN
Hibbing, MN
01.2005 - 03.2013
- Job Duties: audiometry, visual screenings, spirometry, respirator fit testing, EMR computer entry, dressing changes, vitals, catheters, scheduling, rooming patients, injections, assisting with minor surgical procedures, referrals, prior authorization forms, chart abstracting, telephone triage, prepping charts, chart scrubbing, getting information from charts for physicians, etc
Medical Records Clerk
SMDC/Essentia Health-Hibbing, MN
Hibbing, MN
10.2004 - 01.2005
- Job Duties: Filing information in charts, pulling charts, data entry, etc
Nursing Assistant Registered
Heritage Manor
Chisholm, MN
08.2002 - 09.2004
- Job Duties: Assisting residents with ADL's, grooming, feeding, transfers, paperwork, computer work, etc
Industrial sewing, QC
Deer River Folio
Deer River, MN
06.1994 - 04.2000
Education
Diploma -
Lake Superior College
08.2004
Skills
- Customer Service
- Call Center
- Customer Care
- CSR
- Biology
- Anatomy
- Chemistry
- Transcription
- Microsoft Excel
- Case Management
- Documentation Review
- Data collection
- Microsoft Word
- Medical terminology
- Microsoft Office
- Zendesk
- EMR Systems
- Triage
- Experience Administering Injections
- Medical Scheduling
- Word processing
- Insurance verification
- CPT coding
- ICD-10
- Medical coding
- Medical Records
- Physiology Knowledge
- Patient Care
- Clerical Experience
- HIPAA
- Epic
- Auditing
- Time management
- Medical Billing
- Vital Signs
- ICD Coding
- Laboratory Experience
- Help Desk
- Medical Office Experience
- Data entry
- Managed care
- Phone etiquette
- Phone triage
- Phlebotomy
- ICD-9
- Acute care
- Information security
- Quality Assurance
- Microsoft Powerpoint
- Employee Orientation
- Proofreading (10 years)
- 10 key calculator
- Typing
- VPN
- Microsoft Outlook
- Analysis skills
- Communication skills
- Computer skills
- Social media management
- Editing
- Continuous improvement
- Inpatient
- Windows
- Transcribing documents
- Report drafting
- Data reporting
- Data auditing
- Data transcription
- Microsoft office expertise
- Spreadsheet management
- Excel expertise
- Data verification
- KPI tracking
- Verifying data accuracy
- 10-key
- Microsoft office proficiency
- Identifying errors
Certification
- CPR
- CMA (AAMA)
- Certified Medical Assistant
- NRCMA
Additional Information
Dependable, ability to work in fast-paced, stressful environment., Clinical, lab, and clerical training., Experience with multiple EMR's including EPIC, Centricity, Crown, Dr.Chrono, and Caretracker., Experience with independent contracting projects.
Timeline
Data Entry Specialist
Smart Data Solutions
05.2024 - Current
PCA/Caregiver
Absolute PCA
07.2023 - Current
Care Coach (Healthcare) CMA
ACP
07.2022 - 07.2023
Radiology Support Assistant
Philips/Direct Radiology
06.2019 - 08.2021
Medical Scribe Trainer
MModal
07.2017 - 06.2019
Remote/Virtual Insurance Verification DME Authorization Specialist
Independent Contractor Tony RA PAIN
03.2017 - 07.2017
Remote/Virtual Customer Service Professional
Independent Contractor for Wrrk
09.2016 - 11.2017
Remote/Virtual Medical Preauthorization Agent
Independent Contractor for Phoenix
03.2016 - 03.2017
CMA/Medical Assistant
GICH
03.2013 - 03.2016
CMA/Clinical Assistant
SMDC/Essentia Health-Hibbing, MN
01.2005 - 03.2013
Medical Records Clerk
SMDC/Essentia Health-Hibbing, MN
10.2004 - 01.2005
Nursing Assistant Registered
Heritage Manor
08.2002 - 09.2004
Industrial sewing, QC
Deer River Folio
06.1994 - 04.2000
- CPR
- CMA (AAMA)
- Certified Medical Assistant
- NRCMA
Diploma -
Lake Superior College
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