Naomi Wanliss
Port Orchard,WA
Summary
Experienced professional with a strong commitment to delivering exceptional results, ready to again take on the responsibilities of an Office Manager role. Adept at fostering teamwork and seamlessly adapting to evolving demands. Demonstrated expertise in administrative management, scheduling, budgeting, and staff coordination. Recognized for outstanding communication, problem-solving, and organizational abilities.
Overview
12
12
years of professional experience
Work History
Office Administrative Manager
Moore Construction LLC
02.2022 - Current
- Processed and verified payroll for 32 employees on a bi-weekly basis, including preparation and distribution of paychecks.
- Collaborated with HR department to ensure timely and accurate processing of new hires, onboarding of employees, terminations, and changes in employee status
- Managed daily office operations, including scheduling appointments, coordinating meetings and events for multiple departments, along with handling correspondence, and inventory management
- Developed and implemented efficient filing systems to improve document organization and retrieval
- Maintained confidential employee records, ensuring compliance with privacy regulations
- Served as point of contact for building maintenance issues coordinating repairs promptly
- Developed and implemented safety programs to ensure compliance with OSHA regulations, safety policies and procedures in alignment with industry best practices and regulatory requirements, and a disaster recovery plan that ensured minimal disruption during unforeseen events
- Compiled company policy manuals and ensured compliance to procedures, including breaks, overtime, and time-off requests when creating schedules
- Conducted regular safety inspections and audits to identify potential hazards and recommend corrective actions
- Managed employee relations issues including conflict resolution, disciplinary actions, and grievance procedures
- Served as a point of contact for employees regarding HR policies, procedures, and benefits inquiries
- Liaised with insurance brokers to ensure comprehensive coverage for employees' health benefits
- Tracked attendance records for employees, identifying patterns or issues that required attention, including minimizing no-shows or late cancellations through reminder systems, and generated reports based on productivity.
- Improved customer satisfaction by providing accurate information about appointment availability
- Maintained confidentiality of sensitive information, including company documents and personnel records, while managing calendars for executives
- Trained new staff members on the proper use of the scheduling system/software
- Demonstrated strong organizational skills by managing a complex and dynamic schedule
- Developed and maintained positive relationships with clients/customers through effective communication during the scheduling process
- Demonstrated flexibility by adapting quickly to last-minute changes in schedules due to unforeseen circumstances
- Fostered a positive work environment by promoting open communication among team members involved in the scheduling process
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Catering Manager
Lora's Le Garmache Catering
06.2013 - 08.2015
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
- Developed customized menus tailored to clients'' preferences, dietary needs, and event themes.
- Provided exceptional customer service by proactively addressing any concerns or special requests from clients during events.
- Conducted post-event evaluations for continuous improvement and client feedback implementation.
- Developed strong relationships with clients through consistent communication before, during, and after their events.
- Increased repeat business by building a reputation as a reliable caterer known for superior customer service.
- Streamlined food preparation processes to ensure timely delivery and setup at events.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
Education
Certificate - Culinary Arts
Capsicum Culinary Studio
Cape Town, Western Cape12.2006
High school diploma -
Volksrust High
Volksrust, Mpumalanga12.2000
Skills
- Payroll management
- Filing
- Employee Orientation
- Customer service
- Office administration
- Data entry
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Organizational skills
Accomplishments
- Implemented new systems for fledgling company to cope with expansive growth and new employees.
- Worked directly with senior leadership to develop and administer various departmental systems.
- Coordinated numerous special public and private events for senior management.
- Instrumental in helping company achieve five (5) of six (6) "Best-In" awards in regional competition for 2024.
Languages
Afrikaans
Native or Bilingual
English
Native or Bilingual
Interests
- Avid Reader
- Enjoying the art of baking and pastry-making, experimenting with recipes
- DIY and Home Improvement
- Gardening
Timeline
Office Administrative Manager
Moore Construction LLC
02.2022 - Current
Catering Manager
Lora's Le Garmache Catering
06.2013 - 08.2015
High school diploma -
Volksrust High
Certificate - Culinary Arts
Capsicum Culinary Studio
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