Summary
Overview
Work History
Education
Skills
Certification
Interests
Generic
Naomi Ward

Naomi Ward

Akron,US

Summary

Personable business professional bringing successful 9-year career in strategy and operations roles within large and fast-paced corporations. Focused on smoothly overseeing project, personnel and operational facets.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Technical Consultant/Project Manager

WW AND CHARLES CONSULTING
01.2023 - Current
  • Served as the primary point of contact for customers regarding business strategy and process optimization.
  • Conducted research to gather user stories, requirements and suggest configurations to improve operational processes.
  • Developed project plans, ran weekly meetings and provided effective communication to stakeholders.
  • Fostered strong relationships with internal stakeholders, vendors, and customers to ensure project and customer alignment.
  • Leveraged expertise in professional services to guide corporate decision-making and strategic planning.

Senior Enterprise Implementation Manager

EVERTRUE
03.2021 - 01.2023
  • Spearheaded a team offering professional services to diverse industries (B2B), resulting in significant client business growth.
  • Successfully led multiple agile scrum enterprise software projects to ensure client success, resulting in increased customer retention and account growth.
  • Successfully managed customer expectations by providing timely updates on strategy development progress.
  • Gathered technical requirements and customer use cases to implement integrations of SaaS platforms into existing business processes and systems (SAP ERP, CRM).
  • Acted as an SME and regularly engaged with the sales, engineering, product, customer success and customer operations teams to improve the customer experience.
  • Reduced customer implementation timelines by 49% through an implementation of process improvement strategies.

Assistant Director of Advancement Services

THE COLLEGE OF WOOSTER
03.2019 - 03.2021
  • Provided leadership for the implementation of software systems, updated configurations based on use cases, and troubleshot technical issues.
  • Oversaw development of technical system policy and procedure documentation to drive user adoption.
  • Conducted audits to identify in accurate data usage and recommended process improvements.
  • Ensured smooth data flow and operational processes through collaborative work with the IT department.

Advancement Services Coordinator

NORTHEAST OHIO MEDICAL UNIVERSITY
01.2015 - 02.2019
  • Performed key tasks including administering the database, managing data hygiene, and improving operational efficiency.
  • Developed strategies for process improvement projects and conducted analyses for issue identification.
  • Managed the implementation of new technology, leading to increased efficiency and productivity in strategic planning processes.
  • Received appreciation for reconciling department finances, finding $600K in missing funds.
  • Conceptualized and developed an 80-page training document for the active CRM.

Education

Bachelor of Business Administration -

Ashland University
Ashland, OH
12.2014

Skills

  • Project Management
  • Database Management
  • Customer Success
  • SaaS Implementations
  • ClickUp
  • Monday
  • Asana
  • Jira
  • SAP
  • APIs
  • Scrum
  • Agile
  • Kanban
  • Presentation Skills
  • Problem Solving Skills
  • Strategic Roadmaps
  • Time Management
  • Written and Verbal Communication Skills
  • Attention To Detail
  • Change Management

Certification

Project Management Professional (PMP), Project Management Institute, 09/01/23

Interests

Costume building

Travel

Photography

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Naomi Ward