Naomi Waterland
Springfield,MO
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty. Would want future employers know they work very well with all ages in customer service and take pride in being very approachable.
Overview
3
3
years of professional experience
Work History
Crew Member
Chipotle Grill
Springfield, MO
08.2023 - 03.2024
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Adhered to health department regulations regarding food handling procedures.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Resolved customer complaints in a professional manner.
- Served food quickly for positive guest experiences.
Warehouse Worker
Bass Pro Shops
Springfield, MO
06.2023 - 07.2023
- Organized warehouse space for efficient storage of products.
- Operated scanners, computers, and other equipment to track orders.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Maintained stock levels in accordance with company policies.
- Ensured safety protocols were followed at all times while operating machinery.
- Inspected incoming shipments for damage or discrepancies.
- Maintained accurate inventory records using computerized tracking systems.
- Staged and sorted multiple types of products for loading.
Front Desk Receptionist
Springfield Skatepark Greene County Park Board
Springfield, MO
05.2021 - 05.2023
- Responded to customer inquiries via phone, email, and in person.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Greeted customers warmly and made them feel welcome.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Explained policies and procedures to visitors.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Hostess
Basilico Italian Cafe
Springfield, MO
01.2021 - 04.2021
- Greeted guests warmly upon arrival, seating them promptly.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Assisted in preparing the restaurant for opening and closing shifts.
- Handled cash payments and reconciled daily transactions accurately.
- Provided menus to customers and answered questions regarding menu items.
- Maintained a clean and organized dining area.
- Greeted customers and provided them with menus.
- Monitored customer satisfaction levels throughout their meal experience.
- Communicated clearly with kitchen staff regarding customer orders.
- Accurately recorded customer information into reservation system.
- Took beverage orders and served drinks during peak meal times.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Education
High School Diploma -
Central High School Springfield MO
Springfield Missouri05-2023
Skills
- Health Code Compliance
- Beverage Preparation
- Menu Memorization
- Safe Food Handling
- Inventory Restocking
- Food Running
- Customer Service
- Food Preparation
- Customer Engagement
- Teamwork and Collaboration
- Performance Improvement
- Cleaning
- Equipment Maintenance
- Flexible Schedule
- Problem-Solving
- Clear Communication
- Time Management
- Safety
- Visual Communication
- Cash Handling
- Verbal and written communication
- Workplace Efficiency
Affiliations
- Rollerskating
- Book reading
- Very active in the community
Timeline
Crew Member
Chipotle Grill
08.2023 - 03.2024
Warehouse Worker
Bass Pro Shops
06.2023 - 07.2023
Front Desk Receptionist
Springfield Skatepark Greene County Park Board
05.2021 - 05.2023
Hostess
Basilico Italian Cafe
01.2021 - 04.2021
High School Diploma -
Central High School Springfield MO
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