Naomi Whitworth
New Castle,Delaware
Summary
Dynamic Branch Manager with extensive experience at PNC Bank, excelling in branch operations management and customer service. Proven track record in enhancing customer relationships and driving sales performance through effective team leadership and training. Skilled in analyzing performance data to implement strategic improvements, ensuring compliance and operational efficiency.
Overview
9
9
years of professional experience
Work History
Branch Manager
PNC Bank
03.2024 - Current
- Managed daily operations, ensuring compliance with company policies and regulatory standards.
- Led team in achieving sales objectives through effective training and performance management.
- Analyzed branch performance data to identify trends and implement improvement strategies.
- Developed and maintained strong customer relationships to enhance retention and satisfaction.
Assistant Branch Manager
PNC Bank
04.2020 - 03.2024
- Assisted in managing daily branch operations to ensure efficiency and compliance with banking regulations.
- Supported team in achieving performance goals through effective coaching and staff development initiatives.
- Monitored branch transactions for accuracy, identifying discrepancies to improve financial integrity.
- Facilitated customer service improvements by addressing client concerns promptly, enhancing overall satisfaction.
Branch Banker
PNC Bank
02.2019 - 04.2020
- Assisted customers with account inquiries, ensuring accurate and timely responses.
- Processed transactions efficiently, maintaining high standards of customer service.
- Educated clients on banking products, enhancing their financial knowledge and engagement.
- Collaborated with team members to streamline branch operations and improve service delivery.
Teller Supervisor
PNC Bank
07.2016 - 02.2019
- Supervised daily operations of teller line, ensuring compliance with banking regulations and procedures.
- Trained and mentored new tellers, enhancing team performance through effective onboarding practices.
- Monitored transactions for accuracy, identifying discrepancies and implementing corrective measures promptly.
- Implemented process improvements that increased operational efficiency and reduced customer wait times.
Education
Associate of Applied Science - Human Resources Development
Delaware County Community College
Media, PASkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
Accomplishments
Circle of Excellence Award 2021 and 2019.
Market All Star Awards 2021, 2020 and 2019.
Timeline
Branch Manager
PNC Bank
03.2024 - Current
Assistant Branch Manager
PNC Bank
04.2020 - 03.2024
Branch Banker
PNC Bank
02.2019 - 04.2020
Teller Supervisor
PNC Bank
07.2016 - 02.2019
Associate of Applied Science - Human Resources Development
Delaware County Community College