Overview
Work History
Education
Skills
Timeline
Generic

Naomi Williams

Miami,FL

Overview

15
15
years of professional experience

Work History

Substitute Teacher, K-12

Kelly Services
02.2024 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trust.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
  • Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.

Customer Service Representative

Convey Health Solutions
07.2018 - 09.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Front Desk Agent

Hard Rock Hotel
06.2014 - 03.2017
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Guest Service Team Leader

Target
06.2010 - 04.2014


  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Resolved challenging customer complaints with empathy and professionalism, turning potentially negative experiences into opportunities for relationship building.
  • Maintained a high level of professionalism in all interactions with guests, setting an example for the rest of the team.

Education

Graduate Certificate - Cosmetology

Florida Career College
Miami, FL
06.2012

Diploma -

Miramar Senior High
Miramar, FL
05.2009

Skills

  • Classroom management
  • Customer service
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience

Timeline

Substitute Teacher, K-12

Kelly Services
02.2024 - Current

Customer Service Representative

Convey Health Solutions
07.2018 - 09.2023

Front Desk Agent

Hard Rock Hotel
06.2014 - 03.2017

Guest Service Team Leader

Target
06.2010 - 04.2014

Graduate Certificate - Cosmetology

Florida Career College

Diploma -

Miramar Senior High

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