Naomi Wilson
Brooklyn,New York
Summary
Objective: Well-qualified dedicated and focused professional who excels at providing administrative support for 10+ years, completing multiple tasks simultaneously, and following through to achieve project goals. Possess immense ability to establish rapport with a variety of audiences, while conveying information with clarity and enthusiasm.
Overview
7
7
years of professional experience
Work History
Logistics Coordinator
Superior Office Solutions
New York, NY
01.2022 - Current
- Arrange 10-15 or more copier deliveries, moves and pick ups with/for numerous amount of customers new and old
- Maintain lease return spreadsheet while contacting representatives on due dates on upcoming returns
- Registered shipment information onto distribution website and making sure details reflect with paperwork
- Maintain lease returns spreadsheet
- Conducted investigations to resolve issues related to logistics and cargo movements
- Tracked orders and notified customers of status or potential delays
Leasing Coordinator
TGI Automation
Brooklyn, NY
09.2017 - 04.2020
- Supporting representatives in attaining customer credit approval for machine purchases
- Ensure contracts are processed adequately once representatives enter them in E-Automate
- Send out indentures for funding and ensure it is fulfilled promptly
- Organize contract notes and additional paperwork as needed
- Create pickup orders for used machines or exchanges
- Prepare leasing documentation in accordance with community’s established policies and procedures
OMA Office Machine Aide
New York City Employment Retirement System
Long Island City, NY
01.2017 - 09.2017
- Prepared pension cases for scanning and data retrieval
- Drafted and reviewed at least 15-20 legal documents such as Letters of Authorization, Power of Attorney, and Will & Testaments
- Scanned cases into central data system for audits and informal recovery
- Recorded and distributed accurate messages to designated staff members, which increased productivity
- Coordinated and maintained staff administrative records such as staff parking, staff phones, and company credit cards
Customer Service Representative
King Tel Service Publishers Cleaning House
Brooklyn, NY
06.2016 - 01.2017
- Recorded reports over phone calls to build and maintain clientele
- Built sustainable relationships and trust with customer accounts through open and interactive communication
- Provided accurate, valid, and complete information by using the appropriate tools and methods
- Met customer service team sales targets and call handling quotas
- Handled customer complaints, provided appropriate solutions and alternatives within specific time limits
- Met customer call guidelines for service levels, handle time and productivity
Education
Some College (No Degree) - Liberal Arts And General Studies
New York City College of Technology of The City University of New York
Brooklyn, NYHigh School Diploma -
ACORN Community High School
Brooklyn, NY06.2006
Skills
- Records Management
- Database Management
- Community Relations
- Strategic Negotiation
- Customer Service
- Problem Analysis
- Knowledge Retention
- E-Automate, E-Clincal Works proficiency
- Critical Thinking
- Verbal and Written Communication
- Organized
Timeline
Logistics Coordinator
Superior Office Solutions
01.2022 - Current
Leasing Coordinator
TGI Automation
09.2017 - 04.2020
OMA Office Machine Aide
New York City Employment Retirement System
01.2017 - 09.2017
Customer Service Representative
King Tel Service Publishers Cleaning House
06.2016 - 01.2017
Some College (No Degree) - Liberal Arts And General Studies
New York City College of Technology of The City University of New York
High School Diploma -
ACORN Community High School
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