Naomi Woodson
West Palm Beach,FL
Summary
Driven and decisive professional offering several years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements hr strategies and initiatives aligned with overall business strategy.
Overview
7
7
years of professional experience
Work History
Youth Development Professional
The Children Place of Homesafe
West Palm Beach, FL
04.2020 - Current
- Assisted in identifying any mental health issues within the group which may require further intervention.
- Transported and supervised youth to facilitate off-site appointments and recreational activities.
- Approached conflicts and crisis situations in calm and professional way.
- Documented actions and incidents associated with youth program participants.
- Maintained safe and therapeutic environment by monitoring, supervising and engaging youth in daily routines and programming.
HR Manager/Dispatcher/Sales Associate
Tri County Roadrunner
West Palm Beach, FL
05.2022 - 12.2024
- Advised leadership and personnel on driving HR policies, union negotiations, and business strategy implementation.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced client satisfaction by offering outstanding support and solutions.
- Examined significant volumes of data and accurately input critical information into spreadsheet software.
Customer Service Rep./Case Manager Specialist
Alta Resources
Fort Myers, FL
01.2018 - 05.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed and maintained case management plans in accordance with agency policies and procedures.
- Coordinated comprehensive care plans for clients to meet their individual needs.
- Conferred with customers by telephone to provide information about products or services, and take orders.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
High School Diploma -
Pahokee High School
05-2016
Skills
- Academic assistance
- Program planning
- Positive youth development
- Safety
- Lifestyle education
- Health code compliance
- Conflict resolution
- Quality control standards
Timeline
HR Manager/Dispatcher/Sales Associate
Tri County Roadrunner
05.2022 - 12.2024
Youth Development Professional
The Children Place of Homesafe
04.2020 - Current
Customer Service Rep./Case Manager Specialist
Alta Resources
01.2018 - 05.2020
High School Diploma -
Pahokee High School
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