Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Hi, I’m
Naomi Wright
GA
Summary
Overview
18
years of professional experience
Work History
Macy's Inc.
Project Management Analyst
08.2019 - Current
Job overview
- Responsible for partnering and supporting the Merchant Team/Directors with strategic planning and implementation of vendor marketing plans
- Achieved project deadlines by coordinating with contractors to manage performance.
- Provided detailed project status updates to stakeholders and executive management.
- Analyzed project performance data to identify areas of improvement.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Facilitated virtual and blended learning sessions
- Analyzed and evaluated training effectiveness and program outcomes.
Macy's Inc.
Vendor Direct Programs Specialist
08.2018 - 08.2019
Job overview
- Coordinated and documented the new vendor setup process and system activation for brands
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Managed a diverse portfolio of vendors, ensuring timely delivery of products and services to clients.
- Collaborated with marketing and sales teams to create promotional strategies for new products.
- Drove operational efficiency by optimizing supply chain logistics.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed individualized training plans to achieve staff readiness.
AT&T
Manager
10.2010 - 05.2018
Job overview
- Ensured the seamless, timely fulfillment of premium products for multiple teams in the organization.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Established team priorities, maintained schedules and monitored performance.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Spearheaded transition to offshore team members, ensuring business continuity and employee safety.
- Traveled internationally to train overseas team members to ensure effective transition of responsibilities.
YP.com
Customer Service Team Lead
01.2007 - 10.2010
Job overview
- Oversaw the daily operations and metrics of a 25-person customer service team tasked with responding to all escalated accounts
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Escalated issues to proper supervisors when standard processes were not effective.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled day-to-day customer contact via phones, faxes, and emails.
Education
Wilmington UniversityNew Castle, DE
Bachelor of Science from Organizational Leadership
05.2026
University Overview
LSU
Project Management Certification from Project Management
11.2021
University Overview
Skills
- Project Management
- Employee Engagement
- Strategic and Relationship Building
- Process Design and Improvement
- Diversity and Inclusion Programmatic Support
- Customer Service and Support
- Logistics Scheduling, Communication, and Management
- Content Writing and Editing
- Microsoft Office, Adobe Acrobat, and WebEx/Zoom/Teams
- Quantitative and Qualitative Research
- Client Databases (CRM)
- Strategic and Tactical Planning
- Sales and Marketing
Honorsandawards
Honorsandawards
- Customer Rules Award Recipient, YP/AT&T – 2007, 2008, 2009, 2010
- On-the-Spot Award, YP/AT&T – 2011, 2012
Certification
- Project Management Training - LSU Online Continuing Education- 2021
Accomplishments
Accomplishments
- Improved customer satisfaction ratings by 65% by streamlining processes, updating documentation and enhancing training materials
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Availability
See my work availability
Not Available
Available
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Timeline
Project Management Analyst
Macy's Inc.
08.2019 - Current
Vendor Direct Programs Specialist
Macy's Inc.
08.2018 - 08.2019
Manager
AT&T
10.2010 - 05.2018
Customer Service Team Lead
YP.com
01.2007 - 10.2010
Wilmington University
Bachelor of Science from Organizational Leadership
LSU
Project Management Certification from Project Management
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