Naomi Wyllie
Aurora,CO
Summary
Dedicated and result-oriented Store Manager with over 4 years of experience in retail management. Proven track record of exceeding sales targets, optimizing operational efficiency, and fostering a customer-centric culture. Adept at leading and motivating teams to deliver exceptional customer service and drive revenue growth. Skilled in product merchandising, staff training, and implementing strategic initiatives to enhance profitability. Seeking to provide a hard work ethic and positive work environment in a new career.
Overview
7
7
years of professional experience
Work History
Store Manager
EBS Enterprises INC
11.2019 - 06.2023
- Responsible for over $700,000 in sales individually and over $1,100,000 accumulatively.
- Increased store profitability by implementing cost-saving measures, efficient inventory management strategies, and keen sales tactics.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Fostered positive work environments by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Developed successful employee retention plans, reducing staff turnover rates significantly.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Crew Trainer
McDonald's
09.2016 - 11.2019
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Enhanced crew performance by implementing effective training strategies.
Education
High School Diploma -
Overland High School
Aurora, CO05.2018
Skills
- Hourly shift management
- Shift Scheduling
- Store Merchandising
- Sales
- Customer Service Management
- Payroll Management
- Report Generation
- Employee Training
- Retail Inventory Management
- POS Systems
- Loss Prevention
- Team Building and Leadership
- Customer Relations
- Recruiting and Hiring
- Accurate Cash Handling
Timeline
Store Manager
EBS Enterprises INC
11.2019 - 06.2023
Crew Trainer
McDonald's
09.2016 - 11.2019
High School Diploma -
Overland High School
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