Summary
Overview
Work History
Education
Skills
Volunteer
Languages
Timeline
Generic

Naomi Ziola

Long Branch,NJ

Summary

Hardworking Office Assistant with demonstrated clerical and office leadership skills. Experienced in organizing schedules, routing correspondence, and stocking supplies for expected needs. Team-oriented and diplomatic in working with people from diverse backgrounds.

Overview

10
10
years of professional experience

Work History

Sales Associate

Carla Gizzi Boutique
06.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Good communication skills with customers to maintain a positive environment prompting customers to enjoy shopping with the business.
  • Understanding the paperwork for logistics on inventory to maintain the correct amount of product getting placed on the sales floor.
  • Shifting between two different store locations and being able to maintain a high volume of customers at once.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Secretary

All Shore Contracting
06.2020 - 08.2022
  • 2 years of experience using the software Kickserv
  • Maintaining 2-3 technicians and their schedules
  • Ordering specific parts for each scheduled visit, and confirming the parts are in stock prior to scheduling.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Experience in understanding the necessary paperwork that may be acquired for specific parts or permits.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Maintained electronic filing systems and categorized documents.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Night Manager

Reliant Company Limited
04.2018 - 01.2020
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Created nightly shift task lists to assign duties to each employee.
  • Trained and mentored new and existing staff to achieve best practices.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.


Sales Assistant

Marine Corps Exchange
06.2013 - 07.2015
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Working all holidays and overtime when needed.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Used in-store system to locate inventory and place special orders for customers.

Education

Bachelor of Arts - Supply Chain, Logistics, And Operations Management

Monmouth University
West Long Branch, NJ
05.2024

Skills

  • Digital File Management
  • Strong Problem Solver
  • Document Typing and Formatting
  • Dedicated Team Player
  • Performance Improvement
  • Employee Training
  • Office Operations
  • Customer Relationship Management
  • Team Leadership
  • Strategic Planning
  • Staff Management
  • Time Management

Volunteer

  • Executive Board Member as Parliamentarian for Monmouth University's Student Veteran's Association (09/2022-Present)

Languages

Japanese
Native or Bilingual

Timeline

Sales Associate

Carla Gizzi Boutique
06.2023 - Current

Secretary

All Shore Contracting
06.2020 - 08.2022

Night Manager

Reliant Company Limited
04.2018 - 01.2020

Sales Assistant

Marine Corps Exchange
06.2013 - 07.2015

Bachelor of Arts - Supply Chain, Logistics, And Operations Management

Monmouth University

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Naomi Ziola