Summary
Overview
Work History
Education
Skills
Professional Profile
Certification
Timeline
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Naomi Andrews

Portland

Summary

Experienced hospitality professional with 15+ years in the restaurant industry. Top transferable skills include customer service acumen, relationship building, multitasking and time management, and effective written and oral communication. A capable, dependable, supportive team-player seeking a new challenge.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Line Cook/Expo Runner

Bread & Ink
04.2022 - Current
  • Knowledge and implementation of food safety techniques
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Bartender/Server

Delta Cafe
10.2018 - 08.2020
  • Prepared and served unique craft cocktails.
  • Implemented new strategies to increase customer engagement
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Server

Clarklewis
08.2015 - 10.2016
  • Provided attentive service to guests daily, addressing inquiries and ensuring a positive experience in an upscale, formal setting.
  • Demonstrating strong knowledge and presentation of a multiple course menu with wine pairings.
  • Maintaining a clean and organized dining area, including clearing plates, refilling drinks, and ensuring proper table presentation.

Restaurant General Manager

Brasserie Montmarte
02.2010 - 04.2015
  • Created efficient weekly schedules for a team of 15, improving project timelines and resource allocation.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Maintained point of sales systems, provided light bartending services, and received positive feedback from customers for outstanding service.
  • Carefully interviewed, selected, trained, and supervised staff.

Education

Associate of Arts - Culinary

Oregon Culinary Institute
Portland, Or
10-2010

Skills

  • Food Service
  • Menu Knowledge
  • Restaurant Operations
  • POS Systems
  • Customer Service
  • Time management
  • Clerical Duties
  • Food safety
  • Data Entry
  • MS Office

Professional Profile

Served food and drinks; assisted bartenders as needed., Developed a complete knowledge of menu items, and the ability to answer questions about menu items., Assisted with all restaurant operations, including opening, closing, cleaning, food prep, basic cooking; Trained new employees at Putter's Bar and Grill., Experience with multiple POS systems., Anticipated customer needs and built relationships, resulting in repeat business., Researched customer account problems to resolve issues., Provision of exceptional, personalized customer service., Ability to quickly and easily master new systems and technology., Performed clerical duties such as word processing, data entry, and filing., Windows and MS Office., Typing Speed: 85 WPM.

Certification

Food Handlers Certification

OLCC Certification

Timeline

Line Cook/Expo Runner

Bread & Ink
04.2022 - Current

Bartender/Server

Delta Cafe
10.2018 - 08.2020

Server

Clarklewis
08.2015 - 10.2016

Restaurant General Manager

Brasserie Montmarte
02.2010 - 04.2015

Associate of Arts - Culinary

Oregon Culinary Institute

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Naomi Andrews