Naomi A Hernandez
Union City,GA
Summary
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Post Production Accounting Clerk
Tyler Perry Studios
Atlanta, GA
05.2023 - Current
- Supported clerical and administrative needs of senior department staff.
- Updated accounting ledger and journals with updated transaction information.
- Communicated with senior accounting staff about discrepancies and devised plans to reconcile financial issues.
- Reconciled company credit cards, expense accounts and other expenses and financial records.
- Analyzed documentation and standard financial statements for accuracy.
- Collaborated with senior staff to produce accurate, current and timely financial reports and supporting documentation.
- Used EP Software to track accounting information, resulting in significant reduction in financial discrepancies.
- Processed both outgoing and incoming payments and invoices.
Customer Service Specialist
Working Solutions
10.2022 - Current
- Worked with a variety of companies that need temporary or permanent administrative assistance remotely
- Duties included, not limited to answering incoming calls, providing information to customers, processing payments, refunds or adjustments
- Assist customers with company website navigation and reset passwords
- Companies I assisted: Southwest Airlines and Tauck
Wireless Sales Specialist
T-Roc
02.2022 - 10.2022
- Meeting and greeting customers in Walmart to provide them with information about wireless phones that were being sold there, through other companies such as Verizon and AT&T
- Processed phone agreements and payments.
Tax Appraisal Clerk
Fulton County Gov
11.2019 - 04.2021
- Extensive background in Customer Service, Sales and Productivity Demonstrated success in negotiating win-win compromises, developing team-building programs, and assisted in writing personnel manuals, corporate policies, job descriptions and management reports
- Utilize maps and field books to determine metes and bounds of individual parcels within the legal description
- Assist property owners on the phone and in person with any questions or concerns they may have about their current or past properties
- Data Entry of all information in IAS World (company software) with customer's updated information.
Front Desk Agent
Country Inn, Suites
01.2019 - 11.2019
- Welcome and greet each guest with exceptional customer service and respect while gaining knowledge of how I can be of assistance to them
- Answer questions via phone, email and in person about our property, hotel and amenities offered
- Prepare registration forms for new guests and explain hotel policies and expectations while checking in guests
- Prepare receipts while checking out guests
- Run necessary paper-work for the nightly audit
- Follow up with prior and potential guests about promotions and rewards offered
- Maintain an organized and clean environment.
Customer Service Specialist
Statefarm Insurance
Atlanta, Georgia
12.2016 - 12.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Education
Medical Insurance Billing
Georgia Medical Institute
Jonesboro, GAHigh School Diploma -
North Clayton High School
College Park, GASkills
- Customer Service Representative
- Employee Relations
- Orientation & On-Boarding
- Training & Development
- Performance Management
- Organizational Development
- Credit Card Payment Processing
- Order and Refund Processing
- POS Systems and Ordering Platforms
- Multitasking and Prioritization
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Call Documentation
- CRM Software
- Customer Service
- Verbal and Written Communication
- De-escalation Techniques
- Upselling Products and Services
- Call Centers
- Problem Resolution
Timeline
Post Production Accounting Clerk
Tyler Perry Studios
05.2023 - Current
Customer Service Specialist
Working Solutions
10.2022 - Current
Wireless Sales Specialist
T-Roc
02.2022 - 10.2022
Tax Appraisal Clerk
Fulton County Gov
11.2019 - 04.2021
Front Desk Agent
Country Inn, Suites
01.2019 - 11.2019
Customer Service Specialist
Statefarm Insurance
12.2016 - 12.2018
Medical Insurance Billing
Georgia Medical Institute
High School Diploma -
North Clayton High School
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