Naomi DeLeon
Lubbock,TX
Summary
Talented, enthusiastic, and committed goal seeking employee. Personable, energetic, hardworking and dependable individual that has a positive attitude towards learning new work and utilize skills within the company. Capable of interacting effectively with individuals of diverse age levels, backgrounds, and disabilities. Able to adapt quickly to new concepts and environments. Possessing excellent organizational skills, interpersonal and communicative skills. Coordinated Office Manager with detailed understanding of dental terminology and patient procedures. Meticulous record-keeper with 20+ years of experience. Patient-oriented insurance mediator, inputting procedure codes with specificity for proper billing designations. Highly-motivated with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front Office Administrator/Office Manager
Simek-Willow Dentistry
11.2022 - Current
- Provided courteous and friendly customer service by answering phones and scheduling appointments.
- Verifying insurance and preparing insurance claim forms, explaining benefits, and outlined pricing details for procedures and services.
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
Dental Office Manager
Grimes Dentistry
05.2021 - 11.2022
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services
- Executed HIPPA standards flawlessly in full compliance with established policies, procedures and government regulations
- Managed, developed systems and trained staff, established and monitored goals
- Reviewed daily reports, prepared bank deposits
- Treatment consultations and patient financing
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation
- Achieved revenue goals with successful management of patient scheduling
- Oversaw appointment scheduling for doctors and hygienists
- Provided backup to front desk to step in to assist with various tasks whenever necessary
- Delegated tasks to administrative support staff to organize and improve office efficiency
Front Office Administrator
Thompson Dentistry
05.2013 - 10.2018
- Coordinate schedule for provider, answer phones, filling insurance, checking on claims and verifying insurance benefits
- Consulting with patients on treatment plans and financial arrangements
- Effectively resolved insurance rejections and other billing issues
- Managed cash and credit card sales daily
- Daily Management duties
- Multi-tasking with front office duties along with clinical duties, such as setting up rooms, sterilization, etc...
Hygiene Coordinator/ Financial Coordinator/Appointment Administrator
Steiner Dental
01.2012 - 05.2013
- Coordinate schedule for providers, answer phones, filing insurance, checking on claims and verifying insurance benefits
- Consulting with patients on treatment plans and financial arrangements
- Effectively resolved insurance rejections and other billing issues
- Managed cash and credit card sales daily
- Daily Management duties
- Efficiently and effectively manage the hygiene department to ensure patient satisfaction and practice profit prior to each appointment
Schedule Coordinator
Lake way Orthodontics
09.2011 - 01.2012
- Coordinate schedule for face paced orthodontic office
- Providing efficient customer service
- Verifying insurance and consulting with patients on financial arrangements
- Sterilizing instruments and setting up trays as well as pouring and trimming models
Hygiene Coordinator
Grimes Dentistry
01.2006 - 01.2011
- Provided courteous and friendly customer service by answering phones and making appointments
- Filing and organizing patient charts, coordinating hygienist schedule
- Consulting with insurance and financial agreements
Education
High School Diploma -
Frenship High School
Wolfforth, TX05.2003
Skills
- Microsoft/Excel
- Dentrix Trained
- Report Preparation and Analysis
- Handling Customer Complaints
- Team Management and Supervision
- Motivational Leadership
- Complex Problem Solving
- Schedule Coordination
- Team Building
- Friendly and Relatable
- Employee Motivation and Discipline
- Goal Setting
- Customer Service Management
- Attention to Detail
Certification
- CPR/AED Certification
Timeline
Front Office Administrator/Office Manager
Simek-Willow Dentistry
11.2022 - Current
Dental Office Manager
Grimes Dentistry
05.2021 - 11.2022
Front Office Administrator
Thompson Dentistry
05.2013 - 10.2018
Hygiene Coordinator/ Financial Coordinator/Appointment Administrator
Steiner Dental
01.2012 - 05.2013
Schedule Coordinator
Lake way Orthodontics
09.2011 - 01.2012
Hygiene Coordinator
Grimes Dentistry
01.2006 - 01.2011
- CPR/AED Certification
High School Diploma -
Frenship High School
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