Naomie Archange
Summary
Enthusiastic Housekeeping Supervisor offering more than ten years of hospitality experience. Hands-on supervisor and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
12
12
years of professional experience
Work History
Assistant Housekeeping Manager
W Tree Hotel
Miami, FL
01.2023 - Current
- Assisted in the interviewing, hiring and training of new housekeeping staff.
- Supervised daily operations of housekeeping department to ensure compliance with standards.
- Inspected guest rooms and public areas to ensure cleanliness standards were met.
- Monitored inventory levels of cleaning supplies and equipment.
- Developed and implemented procedures for preventive maintenance program for all housekeeping equipment.
- Implemented a system to track guestroom status, including dirty, clean, occupied, unoccupied, out-of-service rooms.
- Ensured safety regulations are followed by all employees within the department.
- Provided guidance and direction to team members on proper cleaning techniques and use of chemicals.
- Conducted regular performance reviews for housekeeping staff members.
- Created weekly work schedules for housekeeping staff based on occupancy forecasts.
- Resolved customer complaints in a timely manner while maintaining high service quality standards.
- Maintained records related to room availability, occupancy rates and revenues generated from services provided by the housekeeping department.
- Analyzed operational data such as labor costs, budget expenses., to identify opportunities for cost savings or revenue enhancement.
- Participated in meetings with other departments to coordinate services between departments.
- Prepared reports regarding personnel issues, operational performance results, budget variances and other information as requested.
- Recognized outstanding performance among staff members through rewards or recognition programs.
- Reviewed monthly financial statements to monitor budgetary objectives related to housekeeping operations.
Housekeeping Supervisor
Bently Hotel
Miami Beach, FL
07.2018 - 01.2023
- Communicated with maintenance team on damages to repair.
- Prepared work schedules for associates to promote proper staffing levels.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Delegated work to staff, setting priorities and goals.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Coached staff on strategies to enhance performance and improve customer relations.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Managed team of employees, daily progress reports and overall project planning.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
Housekeeping Supervisor
Winter Haven Hotel
Miami Beach, FL
04.2015 - 07.2018
- Coached staff on strategies to enhance performance and improve customer relations.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Reported damage or theft of hotel property to management.
- Managed team of employees, daily progress reports and overall project planning.
Housekeeping Supervisor
Westin Beach Fort Lauderdale & Spa
Fort Lauderdale, FL
03.2012 - 04.2015
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
Education
Associate of Science - Hospitality And Tourism Management
Miami Dade College
Miami, FL12.2022
Skills
- Cleaning Practices
- Department Coordination
- Staff Evaluations
- Surface and Floor Cleaning
- Facilities Inspection
- Conflict Resolution
- Decision Making
- Complaints Handling
- Employee Work Scheduling
- Stock Inventory Management
Timeline
Assistant Housekeeping Manager
W Tree Hotel
01.2023 - Current
Housekeeping Supervisor
Bently Hotel
07.2018 - 01.2023
Housekeeping Supervisor
Winter Haven Hotel
04.2015 - 07.2018
Housekeeping Supervisor
Westin Beach Fort Lauderdale & Spa
03.2012 - 04.2015
Associate of Science - Hospitality And Tourism Management
Miami Dade College
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