Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Naomie Jerlin

Coral Springs,FL

Summary

Ambitious and committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Compassionate Home Health Aide with current Department of Health Certification.Skilled at closely monitoring vital signs, assisting with feeding, bathing and grooming, positioning and range of motion exercises. Specializes in personal care and related services under direction,instruction and supervision of registered nurses. Reliable in keeping areas clean and organized to maintain healthy, safe environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

HHA

Right At Home Health Care
Delray Beach, FL
12.2022 - Current
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted clients with bathing, dressing and incontinence care.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Tracked and reported clients' progress based on observations and conversations.
  • Managed patient transportation and appointment scheduling.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Delivered activities that provided cognitive stimulation and entertainment.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.

Customer Service Representative

Equity lifestyle Properties
Pompano Beach, FL
03.2019 - 01.2023
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Made outbound calls to obtain account information.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Educated customers on special pricing opportunities and company offerings.
  • Developed strong customer relationships to encourage repeat business.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Improved customer service wait times to mitigate complaints.

Hemodialysis Technician

DaVita
Coral Springs, FL
04.2023 - 06.2023
  • Performed patient assessment and monitored vital signs during dialysis treatments.
  • Conducted dialysate preparation, machine setup, and other related duties for hemodialysis treatments.
  • Administered medications prescribed by physician to patients undergoing treatment.
  • Monitored patient reactions during the dialysis process and reported any changes to the physician or nurse supervisor.
  • Ensured that all equipment was functioning properly before each procedure.
  • Maintained accurate records of patient care, treatments, and progress notes in accordance with HIPAA regulations.
  • Assisted nursing staff in providing direct patient care services including wound dressing changes and catheter insertions and removals when necessary.
  • Educated patients and families on home dialysis options and provided support throughout the entire process.

Education

Certification - Hemodialysis

Atlantic Techical College
Coconut Creek, FL
06.2023

Bachelor of Science - Political Science And Government

Universite Notre Dame D'Haiti
Haiti
08.2016

High School Diploma -

College Adventiste De Diquini
06.2009

Skills

  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Translation and Interpretation Services
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Multitasking and Prioritization
  • Customer Data Confidentiality
  • Customer Service
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Call Center Operations
  • Customer Relations
  • Promotional Support
  • Adaptive Team Player
  • Conflict Mediation
  • High-Energy Attitude
  • Behavior Redirection
  • Client Safety and First Aid
  • Ambulation Assistance
  • Condition Assessment
  • Observation Communication
  • Documentation and Reporting
  • Compassionate Client Care
  • First Aid and CPR
  • Performance Assessment
  • Data Entry
  • Problem-Solving Abilities
  • Team Collaboration
  • Decision Making
  • Patient Health Education
  • Patient Care
  • Compliance With Regulatory Guidelines
  • Maintaining Dialysis Equipment
  • Hemodialysis Treatment
  • Direct Patient Care
  • Patient Observation
  • Coaching and Mentoring
  • Patient Records Administration
  • Complying With Regulatory Guidelines

Languages

French
Native/ Bilingual
creole
Native/ Bilingual
English
Full Professional

Certification

  • Certified Home Health Aide (CHHA)

Timeline

Hemodialysis Technician

DaVita
04.2023 - 06.2023

HHA

Right At Home Health Care
12.2022 - Current

Customer Service Representative

Equity lifestyle Properties
03.2019 - 01.2023

Certification - Hemodialysis

Atlantic Techical College

Bachelor of Science - Political Science And Government

Universite Notre Dame D'Haiti

High School Diploma -

College Adventiste De Diquini

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