Naomie Nwabuoku
Jacksonville
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Eagerly looking to enhance my new skills and training with performing venipuncture and handling specimens with care.
Care focused on effective communication to reassure patients and ensure accurate data collection. Track record of maintaining compliance with health and safety standards.
Overview
10
10
years of professional experience
Work History
Warehouse Associate
Coach
12.2024 - Current
- Signs for factory deliveries of company products
- Organizes and restocks products in the warehouse
- Takes inventory of all supplies, and reorders materials as necessary
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Customer Service Representative
Coach
11.2021
- Assisted customers with questions
- Assisted customers with a warm and professional attitude
- Handled billing issues and order inquiries
Fraud Operations Specialist C4
Citibank
05.2022 - 08.2022
- Fraud analyst my daily task would start by singing in to 5 systems, and after doing so going ready on my phone
- One of our task as a fraud specialist is pulling credit card applications analyzing each one for fraud by using the procedure the company had in place
- We were able to use our own discretion on every account that we touched as an agent
- Another task was answer phone calls from card members who has had card issues at the point of sale , in Fraud we are trained to fully investigate the reason the card member was directed to fraud by using company procedure , deescalate the card member , then either approve or deny purchase pending the results of the investigation & keep call time down
Warehouse Associate
Natural life
03.2022 - 04.2022
- Warehouse associate responsible for picking and packing orders
- Managing orders
- Creating boxes
Customer Service Representative
DialAmerica
03.2021 - 09.2021
- Call clients and customers to inform them about the company's new products, services and policies
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Identifying customers' needs, clarify information, research every issue and providing solutions
Packer/Shipper
Amazon.com
11.2019 - 01.2020
Fraud Prevention Specialist
Fanactics
08.2018 - 01.2020
- Detected suspicious activities and watched for criminal acts and rule infractions
- Inspected equipment, structures and materials to identify the cause of errors and defects
Customer Care Representative
General Dynamics
10.2017 - 01.2018
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
Shipper
Fanatics
11.2014 - 12.2016
- Efficiently packed and shipped various amount of items for a sports distribution warehouse
Education
Phlebotomy Technician
Diligent Hands Phlebotomy Training
Jacksonville, FL03-2025
Skills
- Data entry
- Problem resolution
- Active listening
- Specimen labeling procedures
- Patient preparation
- Blood collection techniques
- Venipuncture
Timeline
Warehouse Associate
Coach
12.2024 - Current
Fraud Operations Specialist C4
Citibank
05.2022 - 08.2022
Warehouse Associate
Natural life
03.2022 - 04.2022
Customer Service Representative
Coach
11.2021
Customer Service Representative
DialAmerica
03.2021 - 09.2021
Packer/Shipper
Amazon.com
11.2019 - 01.2020
Fraud Prevention Specialist
Fanactics
08.2018 - 01.2020
Customer Care Representative
General Dynamics
10.2017 - 01.2018
Shipper
Fanatics
11.2014 - 12.2016
Phlebotomy Technician
Diligent Hands Phlebotomy Training
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