Naomi Hamlett Godsey
Concord,VA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. I bring with me over 25 years of surgical assistant both in and out of the O.R as well as 15 years of billing, coding, Filling Insurance Claims, Adjustments , Verifications etc. I have always believed that one should learn all they can to be successful in life!!
Overview
27
27
years of professional experience
Work History
Finacial Interview /Insurance Verification Specialist
Horizon Behavioral Health
Lynchburg, VA
04.2024 - Current
- Verified patient insurance eligibility and coverage details for behavioral health services.
- Coordinated with insurance providers to resolve discrepancies in patient information.
- Ensured compliance with regulatory requirements during the verification process.
- Streamlined processes to enhance accuracy and efficiency of insurance verifications.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Expedited patient registration process by efficiently validating eligibility for various insurance plans.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Minimized delays in treatment scheduling by promptly identifying potential coverage issues and working proactively towards their resolution.
- Implemented improvements to existing verification processes, increasing accuracy rates while reducing time spent on manual tasks.
- Posted payments to accounts and maintained records.
- Generated reports to track insurance verifications and claim progress.
- Streamlined workflow for medical providers by obtaining necessary referrals and authorizations for services.
- Improved claim submission times by streamlining verification and authorization process.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Conducted patient intake interviews, recording and documenting relevant information.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered phone calls and messages for physician/ medical facility, scheduling appointments, and handling patient inquiries.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Assisted with medical coding and billing tasks.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Surgical Technician
Mountainview Oral Surgery & Implant Center
Lynchburg, VA
05.2010 - 04.2024
- Assist provider with invasive dental surgeries/procedures: Dental implants, Sinus lifts, Sinus Closures, Incision & drainage, TMJ treatments, Subluxations of jaw, Allograft, PRP
- Certified OSHA/ Hippa officer
- Maintained sterile fields by following aseptic techniques and adhering to infection control protocols.
- Maintained safe working environments by adhering to safety protocols and reporting hazards.
- Created safe operating environments for invasive and non-invasive procedures.
- Monitored patient vital signs to alert surgeons to any changes.
- Performed post-operative care by moving patients to recovery and monitoring condition.
- Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
- Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.
- Prepared patients for surgery by cleaning and disinfecting surgical sites and positioning patients.
- Collected, prepared and disposed of medical specimens.
- CO2 Lazer treatment
- Biopsies
- Apicoectomy
- Dental Extractions of wisdom teeth
- Debridement of oral cyst
- Frenuloplasty procedure
- Stem cell transplantation.
Surgical Technician
Central Va Oral And Facial Surgery
Lynchburg, VA
01.2005 - 03.2010
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons’ preferences or instruction.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Followed scrub-in procedures by gowning and gloving correctly to assist in sterile fields.
- Maintained sterile fields by following aseptic techniques and adhering to infection control protocols.
- Prepared patients for surgery by cleaning and disinfecting surgical sites and positioning patients.
- Monitored patient vital signs to alert surgeons to any changes.
- Collected, prepared and disposed of medical specimens.
- Performed post-operative care by moving patients to recovery and monitoring condition.
- Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
- Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.
Medical Assistant
Womens Health Services Lynchburg
Lynchburg, VA
03.2000 - 01.2005
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
Dispatch and Quality Control
Ericsson
Lynchburg, VA
03.1999 - 03.2000
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Completed precise measurements using special tools.
- Identified and documented quality discrepancies for management to develop resolutions.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Developed and implemented inspection processes to define criteria and quality control measures.
- Monitored inventory levels to restock materials and maintain consistent supply.
- Recorded inspection and test results on data sheets.
- Updated quality control records and reports.
- Monitored product quality at all stages of production process.
- Followed standard operating procedures for inspections and tests.
- Trained other workers in inspection and testing procedures.
- Provided feedback to production team regarding product quality.
- Followed safety protocols while handling hazardous materials.
- Utilized quality control software to track and analyze product data.
- Assisted in developing inspection and testing protocols.
- Weighed products prior to shipment to confirm accuracy.
- Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
Education
Certificate - Anesthesia
Richmond
Richmond, VA10-2014
Certificate - Hippa/Osha
Stericycle
Lynchburg, VA09-2013
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Stericycle
Lynchburg, VA01-2013
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International CPR Institute
04-2012
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Lynchburg City Schools
Lynchburg, VA10-2006
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Carriage Hill Retirement Center
Bedford, VA03-2002
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Runk & Pratt
Lynchburg, VA01-2000
GED - undefined
Brookville High School
Lynchburg, VA06-1997
Skills
- Equipment and Instrument Sterilization
- Sterilize Equipment
- Medication Administration
- Incision Site Disinfection
- Preparing for Surgeries
- OSHA Guidelines
Languages
English
Full Professional
Timeline
Finacial Interview /Insurance Verification Specialist
Horizon Behavioral Health
04.2024 - Current
Surgical Technician
Mountainview Oral Surgery & Implant Center
05.2010 - 04.2024
Surgical Technician
Central Va Oral And Facial Surgery
01.2005 - 03.2010
Medical Assistant
Womens Health Services Lynchburg
03.2000 - 01.2005
Dispatch and Quality Control
Ericsson
03.1999 - 03.2000
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Stericycle
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International CPR Institute
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Lynchburg City Schools
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Carriage Hill Retirement Center
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Runk & Pratt
GED - undefined
Brookville High School
Certificate - Anesthesia
Richmond
Certificate - Hippa/Osha
Stericycle